SureShot Books

Our company policies are shown below. By using this site, you agree to be bound by these policies. You can also Contact Us directly.

1) Order Processing

2) Returns policy

3) Privacy and Security

4) Use Terms of Service

5) Purchase Terms and Conditions

Order Processing
The book database we provide on this website is a general search of all books that may be in print and does not reflect our inventory. All orders are processed when received. If the books you order are in stock, they will ship from the warehouse with stock closest to you. Processing time frames range from one to three days and shipping time frames are those generally posted by USPS and UPS / Fed Ex services. When shipping books to inmates, USPS is normally the only approved method for the institutions.

If the book you would like to order requires special acquisition, be assured your order will be processed as soon as we receive it. Most orders take between 7 and 20 days. If books are backordered with publishers and/or out of stock due to demand it may take longer. You will be notified if your order is delayed. We will update you on the status of your order via email or telephone depending on your preference. When shipping books for prisoners, be sure to find out the institution’s rules so there is no delay.

Both regular orders and special orders will be shipped to you upon receipt. You can also send books to inmates, and those orders will be shipped upon receipt as well.

Internet Returns Policy
Qualified Books purchased on sureshotbooks.com may be returned for a refund. In order for your return to be accepted, you must:
* Include your packing slip and the completed return form.
* Return your purchase in original, re-saleable condition.
* Return within 30 days from date of purchase
.

Ship all returns with the completed form to:
SureShot BooksReturns
15 North Mill Street
Nyack, NY 10960
( 888 ) 608-0868
customer.service@sureshotbooks.com

Please note that SureShot Books does not accept returns for the following purchases:
* Any books containing Cassettes, DVD’s, CD’s, software or other electronic media product that have been opened.

Also, please note:
* Shipping charges are not refundable.
* Original payment method will be the form of the reimbursement of accepted returns.
* Online credits are not issued as a form of reimbursement for accepted returns
.
Shipping costs will be paid for by sureshotbooks.com if the return is a result of our error (a defective item was received or the incorrect item was delivered etc.)

Our client’s satisfaction is very important to SureShotBooks. Please contact us over any service issues or concerns you might have. Building a loyal customer base is our mission and we welcome your feedback.

Privacy and Security
SureShot Books respects your individual privacy. This privacy policy documents our adherence to industry standards for the protection of your personal information. This policy is effective as of January 1, 2011, applies only to information collected through the site sureshotbooks.com and covers the following areas:
* What personally identifiable information is collected by SureShot Books or by any third party through our site.
* How SureShot Books uses this information.
* With whom SureShot Books may share this information.
* What choices are available to you as a user of the site with respect to collection, use and distribution of the information.
* What types of security procedures are in place to protect the loss, misuse or alteration of information under our control.
* How you can correct any inaccuracies in the information.

Information Collection and Use
What information we collect about you depends on what you do when you visit our site. We collect information about you in three ways: directly from you, from our web server logs, and from cookies.
User-Supplied Information: To place orders on our site or take advantage of personalized services available through the site, you may be asked to provide your name, address, telephone number, email address, or other personal information. We retain this information for our records, but we only use it in accordance with our use policy. The more accurate the information you provide, the better we are able to customize your experience.
Server Log Information: Server log files automatically record data such as your internet protocol (IP) address, browser type, internet service provider (ISP), referring/exit pages, platform type, date/time stamp, and number of clicks. The server log information is only for our internal use, to analyze trends and administer the site.
Cookies: In order to offer and provide customized, personal service, cookies must be used to store and help track your information. For example, we must set a cookie to allow you to add books to your shopping cart and check out successfully. This cookie is automatically deleted when you close your browser. We may use cookies to remind us who you are and to deliver content and services based on your account information. We allow you to automatically login when you visit our site. If you choose this option, we set a persistent cookie on your computer so we can recognize you when you visit. This cookie contains NO personal information.

Use of Your Personal Information
We will not use or disclose your personal information except as outlined in this policy or required by law. Your information may be used differently depending on how it was collected: User-supplied information may be used to respond to inquiries, for shipping, billing, or collections purposes, for site administration, to ensure quality customer service, and as necessary to comply with state or federal regulations. We do not sell user-supplied information to third parties for sending you unsolicited commercial e-mail (spam). We may use your user-supplied information to inform you about products or services that may be of interest to you, but we respect your preferences and offer you the choice not to receive such communications from use. To set your preferences, log in to your account. We may use trusted third parties to assist us with some or all of the above listed activities and disclose information to them for that purpose.
Server Log Information helps us identify which areas of our website are of interest to our visitors. This information is collected for system administration and development. If we report it to third parties, it will be in aggregated (anonymous) form. Cookies set by SureShot Books can allow us to save your username, account information and preferences so that you will not have to reenter them the next time you visit. The customer may choose this option to allow SureShot Books to use this information only to improve your experience on the site.

Business Transitions
In the event SureShot Books goes through a business transition, such as a merger, acquisition by another company or sale of a portion of its assets, your personal information submitted through the site may be part of the assets transferred. If, because of the business transition, your personally identifiable information will be used in a manner materially different from that stated at the time of collection, you will be given a choice consistent with our Notification of Changes section.

Links
This site contains links to other sites. SureShot Books is not responsible for the privacy practices or content of these other sites. We encourage you to be aware when you leave our site and to read the privacy statements of each and every Web site that collects personally identifiable information. This privacy statement applies solely to information collected by our site.

Security
SureShot Books takes commercially reasonable precautions to protect your personal information. The servers that store your personally identifiable information are housed in a secure environment. However, given the nature of the Internet and the fact that network security measures are not infallible, we cannot guarantee the security of your information.

Correcting and Updating Personal Information
You may contact us to correct or update our record of your personally identifiable information. Notification of Changes If we decide to change our privacy policy, we will post a notice on the main page and other pages to alert you about the change. In addition, if we make any material changes in our privacy practices that affect customer information already stored in our database, we will post a notice on our Web site notifying users of the change.

Contact Information
SureShot Books
15 North Mill Street
Nyack, Ny 10960
( 888 ) 608-0868
customer.service@sureshotbooks.com

Terms of Service
The following terms of service govern your use of this website.

Acceptance of Terms Welcome to the SureShot Books web site. By using this site, you accept these terms. In addition, you may register a SureShot Books account only if you acknowledge your acceptance of these terms. These terms govern your use of the site. Additional terms and conditions of sale apply to your purchases. For instance, when sending books to inmates, we must also abide by the institution’s rules. SureShot Books reserves the right to change these terms from time to time. Please refer to this site periodically for any changes.

Modifications to Service
SureShot Books reserves the right at any time and from time to time to modify or discontinue the availability of the site (or any part thereof), temporarily or permanently, with or without notice to you. You agree that SureShot Books will not be liable to you for any modification, suspension or discontinuance of the availability of the site.

Termination of Service to You
You agree that SureShot Books, in its sole discretion, may (as applicable) terminate your password, account (or any part thereof) or use of the site, and remove and discard any content within the site, for any reason, including, without limitation, our belief that you have violated or acted inconsistently with the letter or spirit of these terms. You agree that any termination of your access to the site under any provision of these terms may occur without prior notice to you, and you agree that SureShot Books will not be liable to you for any termination of your access to the site.

Intellectual Property.
All content of this site is the property of SureShot Books or its content suppliers, and is protected by United States and international copyright laws. The compilation of the content on this site is the exclusive property of SureShot Books, and is likewise protected by U.S. and international copyright laws. “SureShot Books” is a trademark of SureShot Books and may not be used in connection with the products or services of others in any manner that is likely to cause confusion. All other trademarks not owned by SureShot Books that appear on this site are the property of their respective owners.

Limited License to Use the Site
SureShot Books grants you a limited license to access and use the site for its intended purposes. The only permitted commercial use of the site is for buying books for commercial use or resale. You agree not to access or use the site for any other commercial purpose, including but not limited to copying the product listings, product descriptions, or prices, deriving account information for the benefit of another merchant, and extracting data from the site using robots or similar automated data gathering and extraction tools.

No Use of the Site for Prohibited Content
You agree not to use the site to transmit any content that is:
(1) Unlawful under the laws of any jurisdiction to which you or SureShot Books are subject.
(2) Harmful, threatening, harassing, defamatory, invasive of the privacy of another, or obscene (including without limitation any images or depictions of child abuse, child pornography, or minors engaged in sexual conduct or explicitly sexual situations).
(3) Insider information or any other proprietary or confidential information.
(4) An infringement of any patent, trademark, trade secret, copyright or other intellectual property right
(5) Falsified, including without limitation the use of forged headers or otherwise manipulated identifiers in order to disguise its origin.
(6) Containing or transmitting software viruses or any other malicious computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer software. You agree to indemnify and hold harmless SureShot Books from any liability incurred as the result of your violation of these terms.

Disclaimer of Warranties and Limitation of Liability
YOU AGREE THAT THE SITE IS PROVIDED TO YOU “AS IS” AND “AS AVAILABLE” WITHOUT ANY WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. SureShot Books does not warrant that the site will be available at any given time, secure, or free of error. You use the site at your own risk, and you assume the risk that any material downloaded by you from the site may cause loss of data or damage to your computer system. YOU UNDERSTAND AND AGREE THAT IN NO EVENT WILL SureShot Books BE LIABLE FOR ANY DIRECT OR INDIRECT DAMAGES, EVEN IF SureShot Books IS AWARE OF THE POSSIBILITY OF SUCH DAMAGES, INCLUDING WITHOUT LIMITATION LOSS OF PROFITS OR FOR ANY OTHER SPECIAL, CONSEQUENTIAL, EXEMPLARY OR INCIDENTAL DAMAGES, HOWEVER CAUSED, WHETHER BASED UPON CONTRACT, NEGLIGENCE, STRICT LIABILITY IN TORT, WARRANTY, OR ANY OTHER LEGAL THEORY. THE PARTIES INTEND THAT THIS LIMITATION SHOULD APPLY EVEN IF IT CAUSES ANY WARRANTY TO FAIL OF ITS ESSENTIAL PURPOSE.

Choice of Law & Forum Selection
You agree that any claims under these terms will be subject to the laws of the State of New York and of the United States of America, and you hereby consent to jurisdiction and venue in the courts of the State of New York.

Severability & Waiver
The invalidity of any term or provision of these terms will not affect the validity of any other provision. Waiver by SureShot Books of strict performances of any provision of these terms will not be a waiver of or prejudice SureShot Books right to require strict performance of the same provision in the future or of any other provision of these terms.

Entire Agreement
These terms constitute the entire agreement between the parties as to their subject matter. SureShot Books may modify these terms in its discretion. In the event of a conflict between these terms and the terms and conditions of sale, the terms and conditions of sale will be controlling, if a conflict will not be deemed to exist on a matter about which one set of terms is merely silent.

Terms and Conditions
The following terms and conditions of sale govern all purchases from SureShot Books (“SureShot Books”). To the extent that these terms conflict with or differ from those contained in any purchase order or other procurement documents of Buyer, these terms will control. Buyer’s acceptance of, or payment for the goods shall conclusively affirm Buyer’s assent to these terms.

Delivery
SureShot Books shall use its judgment to determine the most cost-effective packaging sufficient to protect the products in accordance with SureShot Books Standard Shipping Policies. Title and risk of loss or damage pass upon tender of delivery of the product to the carrier. SureShot Books will arrange for transportation and insurance at Buyer’s expense, upon request by Buyer. The ship date is an estimate and is subject to change; customer agrees that time is not of the essence. Additionally, please note when sending books to prisoners or magazines for inmates that only USPS can typically be utilized. Any price that is stated or quoted includes only the products specified and is firm only for the period stated. Taxes shall be the responsibility of Buyer.

Acceptance of Orders
All orders are subject to acceptance by SureShot Books at its place of business.

Force Majeure
SureShot Books will not be responsible or liable for any loss, damage, or delay caused or occasioned by acts of God, transportation delays, accidents, fire, strike, civil or military authority, by the requirements of any statute, order or directive of any governmental authority, or by any other cause beyond SureShot Books reasonable control. This includes institutional acceptance when you send books for inmates. Also, be aware that when you send magazines to an inmate in a foreign language, there can be a delay or rejection.

Inspection
Buyer shall promptly inspect the products upon receipt and shall notify SureShot Books and the carrier in writing of any nonconformity or defect within 5 days following receipt by Buyer. All merchandise Buyer deems nonconforming must be maintained and stored in original shipping cartons until claim is resolved. In the event Buyer does not act within the time limit, Buyer agrees that it shall be conclusively presumed to have accepted the products and to have waived any defect discoverable upon reasonable inspection.

Warranty/Disclaimer
All products are warranted to conform to their specifications. SureShot Books will replace, at its expense, any products that are found to be nonconforming, provided that Buyer gives written notice of the nonconformity within the warranty period. Buyer may be required to return nonconforming products to SureShot Books at its facility in Nyack, New York, U.S.A. or to the point of original shipment, whichever is specified by SureShot Books authorized agent. SureShot Books will ship replacement product to Buyer, freight prepaid, to any location in the continental United States. This warranty shall be void in case of mishandling or failure to maintain the product in accordance with SureShot Books recommendations. THIS WARRANTY IS IN LIEU OF ALL OTHER WARRANTIES OR OBLIGATIONS, EXPRESS OR IMPLIED. SureShot Books EXPRESSLY DISCLAIMS ALL IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT WILL SureShot Books BE LIABLE FOR ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES OF ANY KIND, SUSTAINED FROM ANY CAUSE RELATING TO THE PRODUCT OR ARISING OUT OF ANY LEGAL THEORY, WHETHER CONTRACT, NEGLIGENCE OR STRICT TORT LIABILITY. BUYER’S EXCLUSIVE REMEDY FOR BREACH OF WARRANTY IS REPLACEMENT OR REFUND, AT SureShot Books OPTION.

LIMITATION OF LIABILITY
IN NO EVENT SHALL SureShot Books BE LIABLE TO BUYER FOR ANY CLAIM, WHETHER BASED UPON CONTRACT, NEGLIGENCE, STRICT TORT LIABILITY OR ANY OTHER LEGAL THEORY, ARISING OUT OF OR RELATING TO THE PRODUCTS SOLD, IN AN AMOUNT EXCEEDING THE PURCHASE PRICE OF THE SUBJECT PRODUCT. ANY LAWSUIT BY BUYER AGAINST SureShot Books, ITS OFFICERS, DIRECTORS, EMPLOYEES, OR AFFILIATES, ARISING OUT OF OR RELATING TO THE SUBJECT PRODUCT, SHALL BE FILED WITHIN ONE YEAR FROM SHIPMENT OF THE SUBJECT PRODUCT BY SureShot Books.

Applicable Law
This Agreement shall be governed by and construed in accordance with the laws of the State of New York, USA, without regard to the New York conflict of laws principles. The parties expressly disclaim the United Nations Convention on Contracts for the International Sale of Goods and this Agreement will not be governed by the provisions thereof. The parties agree that any claim asserted in any legal proceeding by one party against the other shall be commenced and maintained exclusively in state or federal court located within Rockland County, New York. Both parties hereby submit to the jurisdiction of such courts over each of them personally in connection with such litigation, and waive any objection to venue in such courts and any claim that such forum is an inconvenient forum. The prevailing party in any litigation arising out of or relating to this Agreement will be entitled to recover all reasonable attorney’s fees and other expenses (in addition to statutory “costs” of litigation), including attorney’s fees and expenses in connection with any trial, appeal, or petition for review.

Export Restrictions
Buyer at all times shall comply with United States laws and regulations governing export control. Buyer shall not use, lease, or sell any products purchased from SureShot Books in any country, or to any purchaser or lessee in any country, other than the country of destination specified in Buyer’s order, except in a manner expressly permitted by such laws and regulations.

Returns
Products may be returned to SureShot Books only with SureShot Books prior written authorization. Returns shall be subject to SureShot Books return policies, which SureShot Books may change from time to time.

Precedence
These terms and conditions take precedence over Buyer’s additional or different terms and conditions. SureShot Books agreement to sell products to Buyer, and any acceptance by Buyer, are specifically limited to these terms and conditions. In the absence of Buyer’s signature on this agreement, Buyer shall be bound by all of these terms and conditions:
(a) 10 days after Buyer receives these terms and conditions unless written notice of objection is given to SureShot Books within the 10-day period;
(b) when Buyer issues any instructions to SureShot Books and SureShot Books makes a substantial beginning of commitments for their procurement; or
(c) with respect to any products for which payment has been made and accepted or which Buyer has received and accepted.

ENTIRE AGREEMENT
THIS AGREEMENT CONSTITUTES THE ENTIRE AGREEMENT BETWEEN THE PARTIES WITH RESPECT TO THE SUBJECT PRODUCTS. ANY REPRESENTATIONS, PROMISES, WARRANTIES OR STATEMENTS THAT DIFFER IN ANY WAY FROM THE TERMS OF THIS AGREEMENT SHALL BE GIVEN NO FORCE OR EFFECT. ANY PROVISION OF ANY PURCHASE ORDER SUBMITTED BY BUYER THAT CONFLICTS WITH ANY OF THESE TERMS SHOULD NOT BE BINDING UPON SureShot Books. THIS AGREEMENT MAY NOT BE MODIFIED EXCEPT IN WRITING SIGNED BY SureShot Books.