Terms & Conditions

SureShot Books Publishing LLC’s policies are shown below. By using this site, you agree to be bound by these policies.

1) Order Processing

2) Credit, Refund & Cancellation Policy

3) Internet Returns Policy

4) Privacy & Security

5) Use Terms of Service

6) Purchase Terms & Conditions

Order Processing

The book database we provide on this website is a general search of all books that may be in print and does not reflect our inventory. All orders are processed when received. If the books you order are in stock, they will ship from the warehouse with stock closest to the facility’s location.  Processing time frames range from one to three days and shipping time frames are those generally posted by the United States Postal (USPS) and Federal Express (FedEx) When shipping books to inmates, USPS is the only approved method for Correctional Institutions.
 
All of our books are delivered by the United States Postal Service (USPS) Media Mail Insured and come with a tracking number and include an itemized receipt of products along with the inmate's complete name and booking number clearly marked.  USPS tracking numbers are posted to your online account as soon as they become available.  To check the status of your order, log onto www.usps.com and enter your tracking number.  

IMPORTANT NOTE:  As the sender, we are responsible for the delivery of items to the facility.  Once a package has been delivered to the facility, that means it has been received and accepted by a representative at the facility.  As such, we the sender, are no longer responsible nor accountable for the items once they are received. For more information, contact your facility or you may contact the USPS at www.usps.com or 1-800-275-8777 (you have proof of delivery from your tracking number).

If the book you would like to order requires special acquisition, be assured your order will be processed as soon as we receive it. Most orders take between 7 and 20 days. If books are backordered with publishers and/or out of stock due to demand it may take longer. You will be notified if your order is delayed. We will update you on the status of your order via email or telephone depending on your preference. When shipping books for prisoners, be sure to find out the institution's rules so there is no delay.

Credit, Refund & Cancellation Policy

All credits will be issued to inmate accounts only.

CREDIT ONLY will be issued for BOOK purchases only.  Newspaper subscriptions, magazine subscriptions and/or Single-Shot Magazines are NOT eligible for refunds and/or credits. 

CREDIT ONLY will be issued if a book is unavailable or out of stock.

CREDIT ONLY will be issued for books that are returnable to our warehouse. 

CREDIT ONLY will be issued for books returned to us by the facility due to unacceptable content and only if those specific books are returnable to our warehouse.

CREDIT ONLY will be issued to inmate and not to customer (purchaser) in the event that a book is not accepted at his/her facility and only if that book is returnable to our warehouse.  All credits will be place in their inmate account with SureShot Books Publishing LLC.

REFUNDS ONLY will be issued for books that are returned to SureShot Books Publishing LLC due to us not being an approved vendor at your facility.  All returned books must include a “Notice of Rejection” form from the facility in order to be eligible for a full refund.

REFUNDS ONLY Original payment method will be the ONLY form of the reimbursement for accepted returns.

REFUNDS/CREDITS do not include shipping and handling fees.

NO REFUNDS/NO CREDITS will be issued for returned item(s) that are damaged and not in original condition as shipped. Examples include: Damaged Cover, Bent Pages, Staples in Pages, Markings, Holes, etc.

IMPORTANT NOTE:  All non-returnable books are noted in the book’s description.  We will gladly reship your non-refundable book(s) to an alternate address of your choice.  You must provide applicable shipping and handling rates for the number of books reshipped to an alternate address.  If we do not hear from you within thirty (30) days, the books will be donated to charity.

IMPORTANT NOTES REGARDING NEWSPAPER SUBSCRIPTIONS:

ALL SALES ARE FINAL! NO REFUNDS, CREDITS OR CANCELLATIONS.  SureShot Books Publishing LLC cannot offer refunds, credits or cancellations for newspaper subscription purchases.  The reason for this is because our newspaper publishers do not allow for refunds, credits or cancellations once an order is processed.

The newspaper subscription you purchased for your loved one is a MAIL subscription.  It is not a daily delivery subscription.  Therefore, your loved one will not receive newspapers every day nor every other day.  Please allow 3-7 days per dated issue to be delivered to his/her correctional facility.  Because it is a MAIL subscription, he/she can expect to receive their newspapers sporadically.  This means that some days, he/she may not receive a newspaper, while other days he/she may receive more than one (1) issue. 

All newspaper subscriptions are delivered by the USPS.  Once a newspaper is mailed, it is the sole responsibility of the USPS to deliver the newspapers to his/her correctional facility.  SureShot Books Publishing LLC has no control over when newspapers will be delivered to his/her facility by the USPS.

REASONS FOR DELIVERY DELAYS BY USPS:  Reasons for delays in receiving his/her newspaper by the USPS may include the following: holidays; inclement weather; facility lockdowns, etc.

Once the newspaper is delivered to the correctional facility, it is up to the correctional facility to distribute the newspapers to your loved one.  SureShot Books Publishing LLC has no control when the facility distributes newspapers to inmates.  For questions or concerns, please contact the facility’s Mail Room.

If your loved one has not received any issues of his/her newspaper within the first ten (10) days of subscription start date, please contact us via email at info@sureshotbooks.com so that we can look into the subscription and resolve the issue.

Newspaper Publishers allow for change of address ONLY.  Please notify us as soon as possible if your loved one’s address changes so that we can update his/her information with the newspaper publisher. The correctional facility is responsible for forwarding all incoming mail, including newspapers, to his/her new address up to thirty (30) days of relocation.  SureShot Books Publishing LLC is not responsible for any missing newspaper editions due to change of address. 

IMPORTANT NOTES REGARDING MAGAZINE PURCHASES:

ALL SALES ARE FINAL! NO REFUNDS, CREDITS OR CANCELLATIONS. SureShot Books Publishing LLC cannot offer refunds, credits or cancellations for magazine subscriptions or single-shot magazine purchases.  The reason for this is because our Clearing House does not allow for refunds, credits or cancellations once an order is processed.  Please be sure to check with the correctional facility’s guidelines prior to purchasing magazines as some facilities allow for magazine subscriptions ONLY and do not allow single issue magazines. 

Magazine subscriptions ship directly from Publishers Clearing House. Some magazine subscriptions may take 6-12 weeks before the first issue is received.  If your loved one has not received his/her first magazine subscription issue sixty (60) after purchase, then you should contact us.  All “Single Shot” magazines ship directly from our New York headquarters. Please allow 7-14 days for delivery by the United States Postal Service.

Magazine Publishers allow for change of address ONLY.  Please notify us immediately if your loved one’s address changes so that our Clearing House can process this change of address. It is the responsibility of the correctional facility to forward all incoming mail, including newspapers and magazines, up to thirty (30) days after your loved one has been relocated to a new facility.  SureShot Books Publishing LLC is not responsible for any missing magazine issues due to change of address.

Magazine Publishers may cancel a subscription without notice.  If this happens to your order, we will forward a similar product to substitute your original selection. 

Internet Returns Policy

Only qualified books purchased on www.sureshotbooks.com may be returned for a refund. In order for your return to be accepted, you must do the following:

* Include your packing slip and the completed return form with your item(s).

* Return your item(s) in original, undamaged and re-saleable condition.

* Return item(s) within thirty (30) days from date of purchase.

* Ship all returns with the completed form to:

SureShot Books Publishing LLC

P.O. Box 924

Nyack, New York 10960
ATTN:  RETURNS

(888) 608-0868

customer.service@sureshotbooks.com

 *SureShot Books Publishing LLC does not accept returns for books containing cassettes, DVD's, CD's, software and/or other electronic media products that have been opened.

*Shipping charges are not refundable.

*Original payment method will be the form of the reimbursement of accepted returns.

*Shipping costs will be paid by SureShot Books Publishing LLC ONLY if the item is damaged or if an incorrect item was shipped in error.

Privacy & Security

SureShot Books Publishing LLC respects your individual privacy. This privacy policy documents our adherence to industry standards for the protection of your personal information. This policy is effective as of January 1, 2019, applies only to information collected through the site sureshotbooks.com and covers the following areas:

* What personally identifiable information is collected by SureShot Books Publishing LLC or by any third party through our site.

* How SureShot Books Publishing LLC uses this information.

* With whom SureShot Books Publishing LLC may share this information.

* What choices are available to you as a user of the site with respect to collection, use and distribution of the information.

* What types of security procedures are in place to protect the loss, misuse or alteration of information under our control.

* How you can correct any inaccuracies in the information.

Information Collection and Use

What information we collect about you depends on what you do when you visit our site. We collect information about you in three ways: directly from you, from our web server logs, and from cookies.

User-Supplied Information: To place orders on our site or take advantage of personalized services available through the site, you may be asked to provide your name, address, telephone number, email address, or other personal information. We retain this information for our records, but we only use it in accordance with our use policy. The more accurate the information you provide, the better we are able to customize your experience.

Server Log Information: Server log files automatically record data such as your internet protocol (IP) address, browser type, internet service provider (ISP), referring/exit pages, platform type, date/time stamp, and number of clicks. The server log information is only for our internal use, to analyze trends and administer the site.

Cookies: In order to offer and provide customized, personal service, cookies must be used to store and help track your information. For example, we must set a cookie to allow you to add books to your shopping cart and check out successfully. This cookie is automatically deleted when you close your browser. We may use cookies to remind us who you are and to deliver content and services based on your account information. We allow you to automatically login when you visit our site. If you choose this option, we set a persistent cookie on your computer so we can recognize you when you visit. This cookie contains NO personal information.

Use of Your Personal Information

SureShot Books Publishing LLC will not use or disclose your personal information except as outlined in this policy or required by law. Your information may be used differently depending on how it was collected: User-supplied information may be used to respond to inquiries, for shipping, billing, or collections purposes, for site administration, to ensure quality customer service, and as necessary to comply with state or federal regulations. We do not sell user-supplied information to third parties for sending you unsolicited commercial e-mail (spam). We may use your user-supplied information to inform you about products or services that may be of interest to you, but we respect your preferences and offer you the choice not to receive such communications from use. To set your preferences, log in to your account. We may use trusted third parties to assist us with some or all of the above listed activities and disclose information to them for that purpose.

Server Log Information helps us identify which areas of our website are of interest to our visitors. This information is collected for system administration and development. If we report it to third parties, it will be in aggregated (anonymous) form. Cookies set by SureShot Books Publishing LLC can allow us to save your username, account information and preferences so that you will not have to reenter them the next time you visit. The customer may choose this option to allow SureShot Books Publishing LLC to use this information only to improve your experience on the site.

Business Transitions

In the event SureShot Books Publishing LLC goes through a business transition, such as a merger, acquisition by another company or sale of a portion of its assets, your personal information submitted through the site may be part of the assets transferred. If, because of the business transition, your personally identifiable information will be used in a manner materially different from that stated at the time of collection, you will be given a choice consistent with our Notification of Changes section.

Links

This site contains links to other sites. SureShot Books Publishing LLC is not responsible for the privacy practices or content of these other sites. We encourage you to be aware when you leave our site and to read the privacy statements of each and every Web site that collects personally identifiable information. This privacy statement applies solely to information collected by our site.

Security

SureShot Books Publishing LLC takes commercially reasonable precautions to protect your personal information. The servers that store your personally identifiable information are housed in a secure environment. However, given the nature of the Internet and the fact that network security measures are not infallible, we cannot guarantee the security of your information.

Correcting and Updating Personal Information

You may contact SureShot Books Publishing LLC to correct or update our record of your personally identifiable information. Notification of Changes If we decide to change our privacy policy, we will post a notice on the main page and other pages to alert you about the change. In addition, if we make any material changes in our privacy practices that affect customer information already stored in our database, we will post a notice on our Web site notifying users of the change.

Contact Information:

SureShot Books Publishing LLC
P.O. Box 924
Nyack, New York 10960
(888) 608-0868
customer.service@sureshotbooks.com

Use Terms of Service

The following terms of service govern your use of this website.

Acceptance of Terms: Welcome to the SureShot Books Publishing LLC’s website. By using this site, you accept these terms. In addition, you may register a SureShot Books Publishing LLC account only if you acknowledge your acceptance of these terms. These terms govern your use of the site. Additional terms and conditions of sale apply to your purchases. For instance, when sending books to inmates, we must also abide by the institution's rules. SureShot Books Publishing LLC reserves the right to change these terms from time to time. Please refer to this site periodically for any changes.

Modifications to Service

SureShot Books Publishing LLC reserves the right at any time and from time to time to modify or discontinue the availability of the site (or any part thereof), temporarily or permanently, with or without notice to you. You agree that SureShot Books Publishing LLC will not be liable to you for any modification, suspension or discontinuance of the availability of the site.

Termination of Service to You

You agree that SureShot Books Publishing LLC, in its sole discretion, may (as applicable) terminate your password, account (or any part thereof) or use of the site, and remove and discard any content within the site, for any reason, including, without limitation, our belief that you have violated or acted inconsistently with the letter or spirit of these terms. You agree that any termination of your access to the site under any provision of these terms may occur without prior notice to you, and you agree that SureShot Books Publishing LLC will not be liable to you for any termination of your access to the site.

Intellectual Property

All content of this site is the property of SureShot Books Publishing LLC or its content suppliers, and is protected by United States and international copyright laws. The compilation of the content on this site is the exclusive property of SureShot Books Publishing LLC, and is likewise protected by U.S. and international copyright laws. "SureShot Books" is a trademark of SureShot Books Publishing LLC and may not be used in connection with the products or services of others in any manner that is likely to cause confusion. All other trademarks not owned by SureShot Books Publishing LLC that appear on this site are the property of their respective owners.

Limited License to Use the Site

SureShot Books Publishing LLC grants you a limited license to access and use the site for its intended purposes. The only permitted commercial use of the site is for buying books for commercial use or resale. You agree not to access or use the site for any other commercial purpose, including but not limited to copying the product listings, product descriptions, or prices, deriving account information for the benefit of another merchant, and extracting data from the site using robots or similar automated data gathering and extraction tools.

No Use of the Site for Prohibited Content

You agree not to use the site to transmit any content that is:

(1) Unlawful under the laws of any jurisdiction to which you or SureShot Books Publishing LLC are subject.

(2) Harmful, threatening, harassing, defamatory, invasive of the privacy of another, or obscene (including without limitation any images or depictions of child abuse, child pornography, or minors engaged in sexual conduct or explicitly sexual situations).

(3) Insider information or any other proprietary or confidential information.

(4) An infringement of any patent, trademark, trade secret, copyright or other intellectual property right.

(5) Falsified, including without limitation the use of forged headers or otherwise manipulated identifiers in order to disguise its origin.

(6) Containing or transmitting software viruses or any other malicious computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer software. You agree to indemnify and hold harmless SureShot Books Publishing LLC from any liability incurred as the result of your violation of these terms.

Disclaimer of Warranties and Limitation of Liability

YOU AGREE THAT THE SITE IS PROVIDED TO YOU "AS IS" AND "AS AVAILABLE" WITHOUT ANY WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.  SureShot Books Publishing LLC does not warrant that the site will be available at any given time, secure, or free of error. You use the site at your own risk, and you assume the risk that any material downloaded by you from the site may cause loss of data or damage to your computer system. YOU UNDERSTAND AND AGREE THAT IN NO EVENT WILL SURESHOT BOOKS PUBLISHING LLC BE LIABLE FOR ANY DIRECT OR INDIRECT DAMAGES, EVEN IF SURESHOT BOOKS PUBLISHING LLC IS AWARE OF THE POSSIBILITY OF SUCH DAMAGES, INCLUDING WITHOUT LIMITATION LOSS OF PROFITS OR FOR ANY OTHER SPECIAL, CONSEQUENTIAL, EXEMPLARY OR INCIDENTAL DAMAGES, HOWEVER CAUSED, WHETHER BASED UPON CONTRACT, NEGLIGENCE, STRICT LIABILITY IN TORT, WARRANTY, OR ANY OTHER LEGAL THEORY. THE PARTIES INTEND THAT THIS LIMITATION SHOULD APPLY EVEN IF IT CAUSES ANY WARRANTY TO FAIL OF ITS ESSENTIAL PURPOSE.

Choice of Law & Forum Selection

You agree that any claims under these terms will be subject to the laws of the State of New York and of the United States of America, and you hereby consent to jurisdiction and venue in the courts of the State of New York.

Severability & Waiver

The invalidity of any term or provision of these terms will not affect the validity of any other provision. Waiver by SureShot Books Publishing LLC of strict performances of any provision of these terms will not be a waiver of or prejudice SureShot Books Publishing LLC ‘s right to require strict performance of the same provision in the future or of any other provision of these terms.

Entire Agreement

These terms constitute the entire agreement between the parties as to their subject matter. SureShot Books Publishing LLC may modify these terms in its discretion. In the event of a conflict between these terms and the terms and conditions of sale, the terms and conditions of sale will be controlling, if a conflict will not be deemed to exist on a matter about which one set of terms is merely silent.

Purchase Terms and Conditions

The following terms and conditions of sale govern all purchases from SureShot Books Publishing LLC ("SureShot Books"). To the extent that these terms conflict with or differ from those contained in any purchase order or other procurement documents of Buyer, these terms will control. Buyer's acceptance of, or payment for the goods shall conclusively affirm Buyer's assent to these terms.

Delivery

SureShot Books Publishing LLC shall use its judgment to determine the most cost-effective packaging sufficient to protect the products in accordance with SureShot Books Publishing LLC’s Standard Shipping Policies. Title and risk of loss or damage pass upon tender of delivery of the product to the carrier. SureShot Books Publishing LLC will arrange for transportation and insurance at Buyer's expense, upon request by Buyer. The ship date is an estimate and is subject to change; customer agrees that time is not of the essence. Additionally, please note when sending books to prisoners or magazines for inmates that only USPS can typically be utilized. Any price that is stated or quoted includes only the products specified and is firm only for the period stated. Taxes shall be the responsibility of Buyer.

Acceptance of Orders

All orders are subject to acceptance by SureShot Books Publishing LLC at its place of business.

Force Majeure

SureShot Books Publishing LLC will not be responsible or liable for any loss, damage, or delay caused or occasioned by acts of God, transportation delays, accidents, fire, strike, civil or military authority, by the requirements of any statute, order or directive of any governmental authority, or by any other cause beyond SureShot Books Publishing LLC’s reasonable control. This includes institutional acceptance when you send books for inmates. Also, be aware that when you send magazines to an inmate in a foreign language, there can be a delay or rejection.

Inspection

Buyer shall promptly inspect the products upon receipt and shall notify SureShot Books Publishing LLC, and the carrier in writing of any nonconformity or defect within five (5) days following receipt by Buyer. All merchandise Buyer deems nonconforming must be maintained and stored in original shipping cartons until claim is resolved. In the event Buyer does not act within the time limit, Buyer agrees that it shall be conclusively presumed to have accepted the products and to have waived any defect discoverable upon reasonable inspection.

Warranty / Disclaimer

All products are warranted to conform to their specifications. SureShot Books Publishing LLC will replace, at its expense, any products that are found to be nonconforming, provided that Buyer gives written notice of the nonconformity within the warranty period. Buyer may be required to return nonconforming products to SureShot Books Publishing LLC at its facility in Nyack, New York, United States of America, or to the point of original shipment, whichever is specified by SureShot Books Publishing LLC authorized agent. SureShot Books Publishing LLC will ship replacement product to Buyer, freight prepaid, to any location in the continental United States. This warranty shall be void in case of mishandling or failure to maintain the product in accordance with SureShot Books Publishing LLC’s recommendations. THIS WARRANTY IS IN LIEU OF ALL OTHER WARRANTIES OR OBLIGATIONS, EXPRESS OR IMPLIED. SureShot Books Publishing LLC EXPRESSLY DISCLAIMS ALL IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT WILL SureShot Books Publishing LLC BE LIABLE FOR ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES OF ANY KIND, SUSTAINED FROM ANY CAUSE RELATING TO THE PRODUCT OR ARISING OUT OF ANY LEGAL THEORY, WHETHER CONTRACT, NEGLIGENCE OR STRICT TORT LIABILITY. BUYER'S EXCLUSIVE REMEDY FOR BREACH OF WARRANTY IS REPLACEMENT OR REFUND, AT SureShot Books Publishing LLC’s OPTION.

LIMITATION OF LIABILITY

IN NO EVENT SHALL SureShot Books Publishing LLC BE LIABLE TO BUYER FOR ANY CLAIM, WHETHER BASED UPON CONTRACT, NEGLIGENCE, STRICT TORT LIABILITY OR ANY OTHER LEGAL THEORY, ARISING OUT OF OR RELATING TO THE PRODUCTS SOLD, IN AN AMOUNT EXCEEDING THE PURCHASE PRICE OF THE SUBJECT PRODUCT. ANY LAWSUIT BY BUYER AGAINST SURESHOT BOOKS PUBLISHING LLC, ITS OFFICERS, DIRECTORS, EMPLOYEES, OR AFFILIATES, ARISING OUT OF OR RELATING TO THE SUBJECT PRODUCT, SHALL BE FILED WITHIN ONE YEAR FROM SHIPMENT OF THE SUBJECT PRODUCT BY SureShot Books Publishing LLC.

Applicable Law

This Agreement shall be governed by and construed in accordance with the laws of the State of New York, United States of America, without regard to the New York conflict of laws principles. The parties expressly disclaim the United Nations Convention on Contracts for the International Sale of Goods and this Agreement will not be governed by the provisions thereof. The parties agree that any claim asserted in any legal proceeding by one party against the other shall be commenced and maintained exclusively in state or federal court located within Rockland County, New York. Both parties hereby submit to the jurisdiction of such courts over each of them personally in connection with such litigation, and waive any objection to venue in such courts and any claim that such forum is an inconvenient forum. The prevailing party in any litigation arising out of or relating to this Agreement will be entitled to recover all reasonable attorney's fees and other expenses (in addition to statutory "costs" of litigation), including attorney's fees and expenses in connection with any trial, appeal, or petition for review.

Export Restrictions

Buyer at all times shall comply with United States laws and regulations governing export control. Buyer shall not use, lease, or sell any products purchased from SureShot Books Publishing LLC in any country, or to any purchaser or lessee in any country, other than the country of destination specified in Buyer's order, except in a manner expressly permitted by such laws and regulations.

Returns

Products may be returned to SureShot Books Publishing LLC only with SureShot Books Publishing LLC prior written authorization. Returns shall be subject to SureShot Books Publishing LLC’s return policies which SureShot Books Publishing LLC may change from time to time.

Precedence

These terms and conditions take precedence over buyer's additional or different terms and conditions. SureShot Books Publishing LLC agreement to sell products to Buyer, and any acceptance by Buyer, are specifically limited to these terms and conditions. In the absence of Buyer's signature on this agreement, Buyer shall be bound by all of these terms and conditions:

(a) Ten (10) days after Buyer receives these terms and conditions unless written notice of objection is given to SureShot Books Publishing LLC within the ten 10-day period;

(b) When Buyer issues any instructions to SureShot Books Publishing LLC and SureShot Books Publishing LLC makes a substantial beginning of commitments for their procurement; or

(c) With respect to any products for which payment has been made and accepted or which Buyer has received and accepted.

ENTIRE AGREEMENT

ENTIRE AGREEMENT THIS AGREEMENT CONSTITUTES THE ENTIRE AGREEMENT BETWEEN THE PARTIES WITH RESPECT TO THE SUBJECT PRODUCTS. ANY REPRESENTATIONS, PROMISES, WARRANTIES OR STATEMENTS THAT DIFFER IN ANY WAY FROM THE TERMS OF THIS AGREEMENT SHALL BE GIVEN NO FORCE OR EFFECT. ANY PROVISION OF ANY PURCHASE ORDER SUBMITTED BY BUYER THAT CONFLICTS WITH ANY OF THESE TERMS SHOULD NOT BE BINDING UPON SURESHOT BOOKS PUBLISHING LLC.  THIS AGREEMENT MAY NOT BE MODIFIED EXCEPT IN WRITING SIGNED BY SureShot Books Publishing LLC.

Our client's satisfaction is very important to SureShot Books Publishing LLC. Please contact us over any service issues or concerns you might have. Building a loyal customer base is our mission and we welcome your feedback.

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