{"product_id":"at-your-service-english-as-a-second-language-for-success-in-customer-service-9781665738828","title":"At Your Service: English as a Second Language for Success in Customer Service","description":"\u003cp\u003eWords matter. The words and phrases you use with your customers make a lasting and memorable difference in the quality of your customer's experience. AT YOUR SERVICE-ENGLISH AS A SECOND LANGUAGE FOR CUSTOMER SERVICE elevates ESL from simply correct English to the highest levels of professional, gracious, and confident communication. Students positively engage, through role-playing and other activities, in practical, real world service situations.\u003c\/p\u003e \u003cp\u003eKathleen Bradley Amidei shares her four decades of teaching, international business, and hotel management to successfully guide students to use the most effective language to give outstanding customer service to: engage and make a positive connection, resolve customer complaints, contribute to teamwork and training, give confident directions, serve wine, and take food orders.\u003c\/p\u003e \u003cp\u003eThe book also focuses on the best procedures and methods to create these workplace essentials: \u003c\/p\u003e Interviews and resumes Body Language Economics of the workplace Specific grammar points Brainstorming Traits of good managers and employees \u003cp\u003eMany students have experienced a life-changing sense of accomplishment that has helped them with their careers and personal interactions.\u003c\/p\u003e\u003cbr\u003e\u003cbr\u003e\u003cb\u003eAuthor:\u003c\/b\u003e \u003ca href=\"https:\/\/sureshotbooks-com.myshopify.com\/search?type=product%2Carticle%2Cpage\u0026amp;q=AUTH-15990523\"\u003eKathleen Bradley Amidei\u003c\/a\u003e\u003cbr\u003e\u003cb\u003ePublisher:\u003c\/b\u003e Archway Publishing\u003cbr\u003e\u003cb\u003ePublished:\u003c\/b\u003e 03\/13\/2023\u003cbr\u003e\u003cb\u003ePages:\u003c\/b\u003e 96\u003cbr\u003e\u003cb\u003eBinding Type:\u003c\/b\u003e Paperback\u003cbr\u003e\u003cb\u003eWeight:\u003c\/b\u003e 0.70lbs\u003cbr\u003e\u003cb\u003eSize:\u003c\/b\u003e 11.00h x 8.50w x 0.26d\u003cbr\u003e\u003cb\u003eISBN13:\u003c\/b\u003e 9781665738828\u003cbr\u003e\u003cb\u003eISBN10:\u003c\/b\u003e 1665738820\u003cbr\u003e\u003cb\u003eBISAC Categories:\u003c\/b\u003e\u003cbr\u003e- \u003ca href=\"https:\/\/sureshotbooks-com.myshopify.com\/search?type=product%2Carticle%2Cpage\u0026amp;q=CAT-EDU\"\u003eEducation\u003c\/a\u003e | \u003ca href=\"https:\/\/sureshotbooks-com.myshopify.com\/search?type=product%2Carticle%2Cpage\u0026amp;q=BISAC-EDU000000\"\u003eGeneral\u003c\/a\u003e\u003cbr\u003e- \u003ca href=\"https:\/\/sureshotbooks-com.myshopify.com\/search?type=product%2Carticle%2Cpage\u0026amp;q=CAT-FOR\"\u003eForeign Language Study\u003c\/a\u003e | \u003ca href=\"https:\/\/sureshotbooks-com.myshopify.com\/search?type=product%2Carticle%2Cpage\u0026amp;q=BISAC-FOR007000\"\u003eEnglish as a Second Language\u003c\/a\u003e\u003cbr\u003e- \u003ca href=\"https:\/\/sureshotbooks-com.myshopify.com\/search?type=product%2Carticle%2Cpage\u0026amp;q=CAT-LAN\"\u003eLanguage Arts \u0026amp; Disciplines\u003c\/a\u003e | \u003ca href=\"https:\/\/sureshotbooks-com.myshopify.com\/search?type=product%2Carticle%2Cpage\u0026amp;q=BISAC-LAN000000\"\u003eGeneral\u003c\/a\u003e\u003cbr\u003e","brand":"Archway Publishing","offers":[{"title":"Default Title","offer_id":44482355396845,"sku":"9781665738828","price":38.23,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0550\/8097\/6621\/products\/img_3ae35bda-d96e-43d9-ac06-810ce48a6c17.jpg?v=1700761093","url":"https:\/\/sureshotbooks.com\/products\/at-your-service-english-as-a-second-language-for-success-in-customer-service-9781665738828","provider":"SureShot Books Publishing LLC","version":"1.0","type":"link"}