{"product_id":"difficult-conversations-craft-a-clear-message-manage-emotions-focus-on-a-solution-9781633690783","title":"Difficult Conversations: Craft a Clear Message, Manage Emotions, Focus on a Solution","description":"\u003cp\u003eYou have to talk with a colleague about a fraught situation, but you're worried that they'll yell, or blame you, or shut down. You fear your emotions could block you from a resolution. But you can communicate in a way that's constructive--not combative. \u003cb\u003e\u003ci\u003eDifficult Conversations\u003c\/i\u003e\u003c\/b\u003e walks you through: \u003c\/p\u003e\u003cul\u003e\n\u003cli\u003eUncovering the root cause of friction\u003c\/li\u003e\n\u003cli\u003eMaintaining a positive mind-set\u003c\/li\u003e\n\u003cli\u003eUntangling the problem together\u003c\/li\u003e\n\u003cli\u003eAgreeing on a way forward\u003c\/li\u003e\n\u003c\/ul\u003e\u003cp\u003eDon't have much time? Get up to speed fast on the most essential business skills with \u003cb\u003eHBR's 20-Minute Manager\u003c\/b\u003e series. Whether you need a crash course or a brief refresher, each book in the series is a concise, practical primer that will help you brush up on a key management topic. Advice you can quickly read and apply, for ambitious professionals and aspiring executives--from the most trusted source in business. Also available as an ebook.\u003cbr\u003e\u003cbr\u003e\u003cb\u003eAuthor:\u003c\/b\u003e \u003ca href=\"https:\/\/sureshotbooks-com.myshopify.com\/search?type=product%2Carticle%2Cpage\u0026amp;q=AUTH-11801850\"\u003eHarvard Business Review\u003c\/a\u003e\u003cbr\u003e\u003cb\u003ePublisher:\u003c\/b\u003e Harvard Business Review Press\u003cbr\u003e\u003cb\u003ePublished:\u003c\/b\u003e 02\/16\/2016\u003cbr\u003e\u003cb\u003ePages:\u003c\/b\u003e 128\u003cbr\u003e\u003cb\u003eBinding Type:\u003c\/b\u003e Paperback\u003cbr\u003e\u003cb\u003eWeight:\u003c\/b\u003e 0.25lbs\u003cbr\u003e\u003cb\u003eSize:\u003c\/b\u003e 6.90h x 5.00w x 0.40d\u003cbr\u003e\u003cb\u003eISBN13:\u003c\/b\u003e 9781633690783\u003cbr\u003e\u003cb\u003eISBN10:\u003c\/b\u003e 1633690784\u003cbr\u003e\u003cb\u003eBISAC Categories:\u003c\/b\u003e\u003cbr\u003e- \u003ca href=\"https:\/\/sureshotbooks-com.myshopify.com\/search?type=product%2Carticle%2Cpage\u0026amp;q=CAT-BUS\"\u003eBusiness \u0026amp; Economics\u003c\/a\u003e | \u003ca href=\"https:\/\/sureshotbooks-com.myshopify.com\/search?type=product%2Carticle%2Cpage\u0026amp;q=BISAC-BUS007000\"\u003eBusiness Communication | General\u003c\/a\u003e\u003cbr\u003e- \u003ca href=\"https:\/\/sureshotbooks-com.myshopify.com\/search?type=product%2Carticle%2Cpage\u0026amp;q=CAT-BUS\"\u003eBusiness \u0026amp; Economics\u003c\/a\u003e | \u003ca href=\"https:\/\/sureshotbooks-com.myshopify.com\/search?type=product%2Carticle%2Cpage\u0026amp;q=BISAC-BUS041000\"\u003eManagement | General\u003c\/a\u003e\u003cbr\u003e- \u003ca href=\"https:\/\/sureshotbooks-com.myshopify.com\/search?type=product%2Carticle%2Cpage\u0026amp;q=CAT-BUS\"\u003eBusiness \u0026amp; Economics\u003c\/a\u003e | \u003ca href=\"https:\/\/sureshotbooks-com.myshopify.com\/search?type=product%2Carticle%2Cpage\u0026amp;q=BISAC-BUS071000\"\u003eLeadership\u003c\/a\u003e\u003cbr\u003e\u003cbr\u003e\u003c\/p\u003e\u003cp\u003e\u003cb\u003eAbout the Author\u003c\/b\u003e\u003cbr\u003e\u003c\/p\u003e\u003cp\u003e\u003cb\u003e\u003ci\u003eHarvard Business Review\u003c\/i\u003e\u003c\/b\u003e is the leading destination for smart management thinking. Through its flagship magazine, 13 international licensed editions, books from Harvard Business Review Press, and digital content and tools published on HBR.org, \u003ci\u003eHarvard Business Review\u003c\/i\u003e provides professionals around the world with rigorous insights and best practices to lead themselves and their organizations more effectively and to make a positive impact.\u003c\/p\u003e","brand":"Harvard Business Review Press","offers":[{"title":"Default Title","offer_id":44482357625069,"sku":"9781633690783","price":12.95,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0550\/8097\/6621\/products\/img_5933012c-9211-4b22-96a5-69cfbb62c542.jpg?v=1700761139","url":"https:\/\/sureshotbooks.com\/products\/difficult-conversations-craft-a-clear-message-manage-emotions-focus-on-a-solution-9781633690783","provider":"SureShot Books Publishing LLC","version":"1.0","type":"link"}