{"product_id":"effective-difficult-conversations-a-step-by-step-guide-9780838914953","title":"Effective Difficult Conversations: A Step-by-Step Guide","description":"\u003cp\u003eIn an information landscape where change is the status quo, difficult conversations come with the territory. Being a library leader means knowing how to confidently steer these conversations so that they lead to productive results instead of hurt feelings, resentment, or worse. Employees in a library will also encounter conflict, especially during times of change. Using a step-by-step process, this book walks readers through learning the skills to have effective difficult conversations that hold themselves and others accountable. Practice activities throughout the book will help readers feel prepared beforehand. After reading this book, library directors, managers, administrators, and team leaders will feel empowered to\u003c\/p\u003e \u003cul\u003e \u003cli\u003eproactively identify situations that require an intervention in order to avoid unnecessary complications or confrontations down the line;\u003c\/li\u003e \u003cli\u003eprepare for and initiate a difficult conversation, balancing a clear message with compassion to successfully manage change or handle personnel issues;\u003c\/li\u003e \u003cli\u003ediffuse volatile emotions by maintaining a calm, measured approach; and\u003c\/li\u003e \u003cli\u003efollow up a difficult conversation in writing, keeping the lines of communication open to ensure a way forward.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003eIllustrated with real-world examples of both successful and unsuccessful difficult conversations, this book will serve as an important leadership tool for handling change and conflicts in the library workplace.\u003c\/p\u003e\u003cbr\u003e\u003cbr\u003e\u003cb\u003eAuthor:\u003c\/b\u003e \u003ca href=\"https:\/\/sureshotbooks-com.myshopify.com\/search?type=product%2Carticle%2Cpage\u0026amp;q=AUTH-16507581\"\u003eCatherine Soehner\u003c\/a\u003e, \u003ca href=\"https:\/\/sureshotbooks-com.myshopify.com\/search?type=product%2Carticle%2Cpage\u0026amp;q=AUTH-10456316\"\u003eAnn Darling\u003c\/a\u003e\u003cbr\u003e\u003cb\u003ePublisher:\u003c\/b\u003e ALA Editions\u003cbr\u003e\u003cb\u003ePublished:\u003c\/b\u003e 11\/11\/2016\u003cbr\u003e\u003cb\u003ePages:\u003c\/b\u003e 128\u003cbr\u003e\u003cb\u003eBinding Type:\u003c\/b\u003e Paperback\u003cbr\u003e\u003cb\u003eWeight:\u003c\/b\u003e 0.40lbs\u003cbr\u003e\u003cb\u003eSize:\u003c\/b\u003e 8.90h x 5.90w x 0.30d\u003cbr\u003e\u003cb\u003eISBN13:\u003c\/b\u003e 9780838914953\u003cbr\u003e\u003cb\u003eISBN10:\u003c\/b\u003e 0838914950\u003cbr\u003e\u003cb\u003eBISAC Categories:\u003c\/b\u003e\u003cbr\u003e- \u003ca href=\"https:\/\/sureshotbooks-com.myshopify.com\/search?type=product%2Carticle%2Cpage\u0026amp;q=CAT-LAN\"\u003eLanguage Arts \u0026amp; Disciplines\u003c\/a\u003e | \u003ca href=\"https:\/\/sureshotbooks-com.myshopify.com\/search?type=product%2Carticle%2Cpage\u0026amp;q=BISAC-LAN025000\"\u003eLibrary \u0026amp; Information Science | General\u003c\/a\u003e\u003cbr\u003e- \u003ca href=\"https:\/\/sureshotbooks-com.myshopify.com\/search?type=product%2Carticle%2Cpage\u0026amp;q=CAT-LAN\"\u003eLanguage Arts \u0026amp; Disciplines\u003c\/a\u003e | \u003ca href=\"https:\/\/sureshotbooks-com.myshopify.com\/search?type=product%2Carticle%2Cpage\u0026amp;q=BISAC-LAN004000\"\u003eCommunication Studies\u003c\/a\u003e\u003cbr\u003e","brand":"ALA Editions","offers":[{"title":"Default Title","offer_id":44525304381677,"sku":"9780838914953","price":63.33,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0550\/8097\/6621\/products\/img_7101175b-ec71-4582-9101-4851d5ff21e3.jpg?v=1701347565","url":"https:\/\/sureshotbooks.com\/products\/effective-difficult-conversations-a-step-by-step-guide-9780838914953","provider":"SureShot Books Publishing LLC","version":"1.0","type":"link"}