Description
Let's face it, hard as we try, none of us can avoid contact with difficult people. Some people just seem to savor unnecessary and unhealthy conflict; they don't seem to be happy unless they are driving those around them crazy. Best-selling author and noted relationship expert, Dr. John Townsend, helps us better understand what makes button pushers act the way they do-and why they want to elicit a negative emotional and even behavioral response from us. He challenges readers to take personal responsibility and stop responding to difficult people in ways that just don't work! He then offers a whole new repertoire of responses, including specific guidance on body language and verbal scripts, which will allow us to confront and negotiate with crazy-makers on a brand new level.
Author: John Townsend
Publisher: Thomas Nelson
Published: 04/19/2009
Pages: 132
Binding Type: Paperback
Weight: 0.30lbs
Size: 7.80h x 5.00w x 0.40d
ISBN13: 9781404175679
ISBN10: 1404175679
BISAC Categories:
- Self-Help | Personal Growth | General
- Psychology | Interpersonal Relations
- Self-Help | Self-Management | Stress Management