{"product_id":"management-lessons-from-mayo-clinic-inside-one-of-the-worlds-most-admired-service-organizations-9781260011838","title":"Management Lessons from Mayo Clinic: Inside One of the World's Most Admired Service Organizations","description":"\u003cp\u003e\u003cstrong\u003eThe leader's guide to building a service powerhouse using the approach that made Mayo Clinic the #1 healthcare system in America\u003c\/strong\u003e\u003c\/p\u003e\u003cp\u003eMayo Clinic is among the best service organizations in the world. It fosters a culture that exceeds customer expectations and earns deep loyalty from both customers and employees. This classic business guide offers a rare, up-close look at the best practices that drive Mayo Clinic's success. By examining the operating principles that guide every management decision at this legendary institution, authors Leonard Berry and Kent Seltman: \u003c\/p\u003e\u003cp\u003e- Demonstrate how a great service brand evolves from the core values that nourish and protect it\u003cbr\u003e- Extrapolate instructive business lessons that apply outside healthcare\u003cbr\u003e- Illustrate the benefits of pooling talent and encouraging teamwork\u003cbr\u003e- Present a proven prescription for creating sustainable service excellence\u003c\/p\u003e\u003cp\u003eLearn how to apply the Clinic's winning methods to your own organization: business concepts that produce stellar results, effective organizational efficiency, and world-class interpersonal service. \u003cbr\u003e\u003c\/p\u003e\u003cbr\u003e\u003cbr\u003e\u003cb\u003eAuthor:\u003c\/b\u003e \u003ca href=\"https:\/\/sureshotbooks-com.myshopify.com\/search?type=product%2Carticle%2Cpage\u0026amp;q=AUTH-10373832\"\u003eKent Seltman\u003c\/a\u003e, \u003ca href=\"https:\/\/sureshotbooks-com.myshopify.com\/search?type=product%2Carticle%2Cpage\u0026amp;q=AUTH-10373831\"\u003eLeonard Berry\u003c\/a\u003e\u003cbr\u003e\u003cb\u003ePublisher:\u003c\/b\u003e McGraw-Hill Companies\u003cbr\u003e\u003cb\u003ePublished:\u003c\/b\u003e 05\/23\/2017\u003cbr\u003e\u003cb\u003ePages:\u003c\/b\u003e 304\u003cbr\u003e\u003cb\u003eBinding Type:\u003c\/b\u003e Paperback\u003cbr\u003e\u003cb\u003eWeight:\u003c\/b\u003e 0.80lbs\u003cbr\u003e\u003cb\u003eSize:\u003c\/b\u003e 8.90h x 5.90w x 0.90d\u003cbr\u003e\u003cb\u003eISBN13:\u003c\/b\u003e 9781260011838\u003cbr\u003e\u003cb\u003eISBN10:\u003c\/b\u003e 1260011836\u003cbr\u003e\u003cb\u003eBISAC Categories:\u003c\/b\u003e\u003cbr\u003e- \u003ca href=\"https:\/\/sureshotbooks-com.myshopify.com\/search?type=product%2Carticle%2Cpage\u0026amp;q=CAT-BUS\"\u003eBusiness \u0026amp; Economics\u003c\/a\u003e | \u003ca href=\"https:\/\/sureshotbooks-com.myshopify.com\/search?type=product%2Carticle%2Cpage\u0026amp;q=BISAC-BUS041000\"\u003eManagement | General\u003c\/a\u003e\u003cbr\u003e- \u003ca href=\"https:\/\/sureshotbooks-com.myshopify.com\/search?type=product%2Carticle%2Cpage\u0026amp;q=CAT-MED\"\u003eMedical\u003c\/a\u003e | \u003ca href=\"https:\/\/sureshotbooks-com.myshopify.com\/search?type=product%2Carticle%2Cpage\u0026amp;q=BISAC-MED043000\"\u003eHospital Administration \u0026amp; Care\u003c\/a\u003e\u003cbr\u003e- \u003ca href=\"https:\/\/sureshotbooks-com.myshopify.com\/search?type=product%2Carticle%2Cpage\u0026amp;q=CAT-BUS\"\u003eBusiness \u0026amp; Economics\u003c\/a\u003e | \u003ca href=\"https:\/\/sureshotbooks-com.myshopify.com\/search?type=product%2Carticle%2Cpage\u0026amp;q=BISAC-BUS018000\"\u003eCustomer Relations\u003c\/a\u003e\u003cbr\u003e\u003cbr\u003e\u003cp\u003e\u003cb\u003eAbout the Author\u003c\/b\u003e\u003cbr\u003e\u003c\/p\u003e\u003cp\u003e\u003cstrong\u003eLeonard L. Berry\u003c\/strong\u003e, PhD, is University Distinguished Professor of Marketing at Mays Business School, Texas A\u0026amp;M University.\u003c\/p\u003e\u003cp\u003e\u003cstrong\u003eKent Seltman\u003c\/strong\u003e, PhD, is Emeritus Chair of Marketing at Mayo Clinic, having served as Director of Marketing from 1992 to 2006.\u003cbr\u003e\u003c\/p\u003e","brand":"McGraw-Hill Companies","offers":[{"title":"Default Title","offer_id":42688595722477,"sku":"9781260011838","price":28.93,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0550\/8097\/6621\/products\/img_b5055936-72d7-48b0-a019-42fd1ca51005.jpg?v=1649789056","url":"https:\/\/sureshotbooks.com\/products\/management-lessons-from-mayo-clinic-inside-one-of-the-worlds-most-admired-service-organizations-9781260011838","provider":"SureShot Books Publishing LLC","version":"1.0","type":"link"}