PLEASE NOTE: Our Office hours are Monday- Friday 10am - 5pm EST

We are CLOSED ON WEEKENDS & ALL LEGAL HOLIDAYS. Best Way to Contact US - Is Via our Chat Service - Visit Button at Bottom of this Page. Our Chat service allows text messages and emails to be translated between our customers in real time from 10am-4pm Mon-Fri. Most Commonly Questions can be Answered here. You can track your orders, ask questions etc... Our Staff is available for you. Phone: 845.675.7505 - E-Mail: jessica@sureshotbooks.com

Please log into your account / as you must log in - Once into your account at the top of your order page select “Request Order Correction.” There, you can submit any updates to the inmate’s name, ID number, facility address, or other order details.
Request Order Correction – SureShot Books | SureShot Books Publishing LLC

📄 SureShot Books Publishing LLC Policys

At SureShot Books Publishing LLC, we take pride in providing a reliable and respectful service to our customers and their incarcerated loved ones. Due to the nature of our business including restrictions imposed by correctional facilities our refund policy is outlined below.

✅ Eligible Refunds

You may be eligible for a refund in the following cases:

Rejected Orders:

If the correctional facility rejects the shipment due to vendor restrictions, a refund will be issued minus the shipping fee.

If a book is returned due to content restrictions and is marked as returnable by the publisher, a refund or store credit will be issued once the item is returned to us.

⚠️ Non-Refundable Situations

Books marked as “non-returnable” by the publisher (as noted in the product description) cannot be refunded.

Orders that have already been processed, packed, or shipped are not eligible for cancellation or refund.

Shipping fees are non-refundable once the order has left our facility.

If an order is returned or rejected and the item is non-returnable, we can reship the item to a home address, with shipping costs paid by the customer.

💵 Cancellation Policy

Orders may be canceled within 48 hours of placement, provided they have not yet been processed or shipped.

A 20% processing and restocking fee will apply to canceled orders.

Customers may choose to receive a full store credit instead of a refund to avoid the cancellation fee.

🚫 Correctional Facility Limitations

Please note that each facility has its own mailroom policies. It is the customer’s responsibility to confirm that:

The facility accepts books from SureShot Books Publishing LLC (We are a full-service publishing company, not a third-party vendor)

The recipient is eligible to receive books and how many at one time

The correct inmate name, ID number, and facility address are provided

We are not responsible for orders rejected due to incorrect or incomplete inmate information.

🔄 Backorders & Substitutions

If an item is on backorder and not expected to arrive promptly, we can offer a substitute title of equal or greater value.

📬 Need Help?

Please contact our customer service team for any questions 📧 jessica@sureshotbooks.com

You add funds to the inmate's SureShot Books account on their behalf.

Here's how it works:

1. Check if the inmate has our catalog.
If not, you can purchase one from our homepage.

2. The inmate reviews the catalog and selects the books they would like to order.

3. The inmate can contact us by mail or email with their order request.
We will then process the order using the available funds in their account. Provide the remaining balance.

4. If any publication they want is not listed in the catalog, they can ask us about availability via email or mail, and we’ll let them know if it’s available. Then they can place order - all via mail or email.

* Our Dedicated Email Addresses by System:

* 📧 Corrlinks@sureshotbooks.com
* 📧 Securus@sureshotbooks.com
* 📧 ConnectNetwork@sureshotbooks.com
* 📧 GettingOut@sureshotbooks.com
* 📧 JPay@sureshotbooks.com
* 📧 SmartCommunication@sureshotbooks.com