{"product_id":"perfect-phrases-for-customer-service-hundreds-of-ready-to-use-phrases-for-handling-any-customer-service-situation-9780071745062","title":"Perfect Phrases for Customer Service: Hundreds of Ready-To-Use Phrases for Handling Any Customer Service Situation","description":"THE RIGHT PHRASE FOR EVERY SITUATION . . . EVERY TIME \u003cp\u003eYou've heard it a million times: The customer is always right. But let's face it--sometimes the customer is misinformed, confused, or downright difficult. The ability to handle such customers is what separates the serious professional from the average employee. \u003c\/p\u003e\u003cp\u003e\u003ci\u003ePerfect Phrases for Customer Service\u003c\/i\u003e, second edition, provides the language you need for everyday customer service situations--and includes simple, effective techniques that can help you meet even the most demanding customer needs. Master the most effective words and phrases for: \u003c\/p\u003e\u003cul\u003e \u003cli\u003eDefusing bad situations before they get worse \u003c\/li\u003e\n\u003cli\u003eHandling complaints patiently and professionally \u003c\/li\u003e\n\u003cli\u003eSatisfying customers and increasing sales \u003c\/li\u003e\n\u003cli\u003eBuilding long-term relationships with important customers\u003c\/li\u003e\n\u003c\/ul\u003e\u003cbr\u003e\u003cbr\u003e\u003cb\u003eAuthor:\u003c\/b\u003e \u003ca href=\"https:\/\/sureshotbooks-com.myshopify.com\/search?type=product%2Carticle%2Cpage\u0026amp;q=AUTH-1597052\"\u003eRobert Bacal\u003c\/a\u003e\u003cbr\u003e\u003cb\u003ePublisher:\u003c\/b\u003e McGraw-Hill Companies\u003cbr\u003e\u003cb\u003ePublished:\u003c\/b\u003e 12\/01\/2010\u003cbr\u003e\u003cb\u003ePages:\u003c\/b\u003e 256\u003cbr\u003e\u003cb\u003eBinding Type:\u003c\/b\u003e Paperback\u003cbr\u003e\u003cb\u003eWeight:\u003c\/b\u003e 0.55lbs\u003cbr\u003e\u003cb\u003eSize:\u003c\/b\u003e 7.99h x 5.05w x 0.62d\u003cbr\u003e\u003cb\u003eISBN13:\u003c\/b\u003e 9780071745062\u003cbr\u003e\u003cb\u003eISBN10:\u003c\/b\u003e 0071745068\u003cbr\u003e\u003cb\u003eBISAC Categories:\u003c\/b\u003e\u003cbr\u003e- \u003ca href=\"https:\/\/sureshotbooks-com.myshopify.com\/search?type=product%2Carticle%2Cpage\u0026amp;q=CAT-BUS\"\u003eBusiness \u0026amp; Economics\u003c\/a\u003e | \u003ca href=\"https:\/\/sureshotbooks-com.myshopify.com\/search?type=product%2Carticle%2Cpage\u0026amp;q=BISAC-BUS018000\"\u003eCustomer Relations\u003c\/a\u003e\u003cbr\u003e- \u003ca href=\"https:\/\/sureshotbooks-com.myshopify.com\/search?type=product%2Carticle%2Cpage\u0026amp;q=CAT-BUS\"\u003eBusiness \u0026amp; Economics\u003c\/a\u003e | \u003ca href=\"https:\/\/sureshotbooks-com.myshopify.com\/search?type=product%2Carticle%2Cpage\u0026amp;q=BISAC-BUS066000\"\u003eTraining\u003c\/a\u003e\u003cbr\u003e\u003cbr\u003e\u003cp\u003e\u003cb\u003eAbout the Author\u003c\/b\u003e\u003cbr\u003e\u003cb\u003eRobert Bacal\u003c\/b\u003e is the author of \u003ci\u003eManaging Performance\u003c\/i\u003e and \u003ci\u003eThe Complete Idiot's Guide to Consulting\u003c\/i\u003e, and he runs the management website work911.com.\u003c\/p\u003e","brand":"McGraw-Hill Companies","offers":[{"title":"Default Title","offer_id":42669355073773,"sku":"9780071745062","price":19.0,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0550\/8097\/6621\/products\/img_492373c3-c142-4111-aa95-09c557d74663.jpg?v=1649474675","url":"https:\/\/sureshotbooks.com\/products\/perfect-phrases-for-customer-service-hundreds-of-ready-to-use-phrases-for-handling-any-customer-service-situation-9780071745062","provider":"SureShot Books Publishing LLC","version":"1.0","type":"link"}