{"product_id":"public-school-gatekeepers-the-customer-service-driven-school-office-professional-9781737460800","title":"Public School Gatekeepers: The Customer Service-Driven School Office Professional","description":"\u003cp\u003eSchool office staff are on the front lines of a public school. They answer calls, greet guests, help students, and relay important information to staff and leadership. So why do so many office professionals go without any customer service training? I've spent over 30 years in public education asking this question!\u003c\/p\u003e\u003cp\u003e\u003cbr\u003e\u003c\/p\u003e\u003cp\u003eChock full of insightful tips, tricks, and stories, \u003cstrong\u003ethis handy quick-reference guide will teach you how to put a customer-service spin on your daily tasks, making your job easier by eliminating problems before they start and ensuring your status as \"indispensable\" to your school's staff and leadership.\u003c\/strong\u003e In this book you'll learn: \u003c\/p\u003e\u003cp\u003e- How to turn a disgruntled visitor into a lifelong fan of you and your school\u003c\/p\u003e\u003cp\u003e- Quick, easy tips on answering phones, emails and greeting guests\u003c\/p\u003e\u003cp\u003e- How to give great service to your boss so you stand out from the rest of the pack\u003c\/p\u003e\u003cp\u003e- How to ensure you give off a professional, knowledgeable vibe while also being approachable and friendly\u003c\/p\u003e\u003cp\u003e- . . . And more!\u003c\/p\u003e\u003cp\u003e\u003cbr\u003e\u003c\/p\u003e\u003cp\u003e\u003cstrong\u003eThese are tried and true methods, borrowed from the best customer service companies, and we've honed them for decades to fit the specific needs of schools.\u003c\/strong\u003e Our office staff swear by them! Are you ready to take your profession to the next level and help your school stand out in this age of competing for kids?\u003c\/p\u003e\u003cbr\u003e\u003cbr\u003e\u003cb\u003eAuthor:\u003c\/b\u003e \u003ca href=\"https:\/\/sureshotbooks-com.myshopify.com\/search?type=product%2Carticle%2Cpage\u0026amp;q=AUTH-4148153\"\u003eKelly E. Middleton\u003c\/a\u003e\u003cbr\u003e\u003cb\u003ePublisher:\u003c\/b\u003e Kelly Middleton\u003cbr\u003e\u003cb\u003ePublished:\u003c\/b\u003e 09\/28\/2021\u003cbr\u003e\u003cb\u003ePages:\u003c\/b\u003e 82\u003cbr\u003e\u003cb\u003eBinding Type:\u003c\/b\u003e Paperback\u003cbr\u003e\u003cb\u003eWeight:\u003c\/b\u003e 0.35lbs\u003cbr\u003e\u003cb\u003eSize:\u003c\/b\u003e 9.00h x 6.00w x 0.22d\u003cbr\u003e\u003cb\u003eISBN13:\u003c\/b\u003e 9781737460800\u003cbr\u003e\u003cb\u003eISBN10:\u003c\/b\u003e 1737460807\u003cbr\u003e\u003cb\u003eBISAC Categories:\u003c\/b\u003e\u003cbr\u003e- \u003ca href=\"https:\/\/sureshotbooks-com.myshopify.com\/search?type=product%2Carticle%2Cpage\u0026amp;q=CAT-EDU\"\u003eEducation\u003c\/a\u003e | \u003ca href=\"https:\/\/sureshotbooks-com.myshopify.com\/search?type=product%2Carticle%2Cpage\u0026amp;q=BISAC-EDU046000\"\u003eProfessional Development\u003c\/a\u003e\u003cbr\u003e- \u003ca href=\"https:\/\/sureshotbooks-com.myshopify.com\/search?type=product%2Carticle%2Cpage\u0026amp;q=CAT-EDU\"\u003eEducation\u003c\/a\u003e | \u003ca href=\"https:\/\/sureshotbooks-com.myshopify.com\/search?type=product%2Carticle%2Cpage\u0026amp;q=BISAC-EDU001000\"\u003eAdministration | General\u003c\/a\u003e\u003cbr\u003e- \u003ca href=\"https:\/\/sureshotbooks-com.myshopify.com\/search?type=product%2Carticle%2Cpage\u0026amp;q=CAT-EDU\"\u003eEducation\u003c\/a\u003e | \u003ca href=\"https:\/\/sureshotbooks-com.myshopify.com\/search?type=product%2Carticle%2Cpage\u0026amp;q=BISAC-EDU008000\"\u003eDecision Making \u0026amp; Problem Solving\u003c\/a\u003e\u003cbr\u003e\u003cp\u003e\u003ci\u003eThis title is not returnable\u003c\/i\u003e\u003cbr\u003e\u003c\/p\u003e","brand":"Kelly Middleton","offers":[{"title":"Default Title","offer_id":44478431985901,"sku":"9781737460800","price":23.98,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0550\/8097\/6621\/products\/img_7e08129d-01d3-4628-95fb-cd1fa1736883.jpg?v=1700714784","url":"https:\/\/sureshotbooks.com\/products\/public-school-gatekeepers-the-customer-service-driven-school-office-professional-9781737460800","provider":"SureShot Books Publishing LLC","version":"1.0","type":"link"}