{"product_id":"steady-work-9781934109601","title":"Steady Work","description":"\u003cp\u003e\u003ci\u003e\u003cstrong\u003eSteady Work\u003c\/strong\u003e\u003c\/i\u003e\u003cstrong\u003e Reveals How to Implement a Continuous Improvement Operating System in Quick-Service Restaurants\u003c\/strong\u003e\u003c\/p\u003e\u003cp\u003eAuthor and former Starbucks' Regional Manager Karen Gaudet offers practical and astute business guidance plus a heartfelt personal story about how \"Playbook,\" a continuous improvement business system, revitalized the retailer during the global financial crisis and helped employees in Newtown, CT, get through the worst week of their lives.\u003c\/p\u003e\u003cp\u003eLeaders who read \u003ci\u003eSteady Work\u003c\/i\u003e will learn: \u003c\/p\u003e\u003cul\u003e\n\u003cli\u003eHow the system enabled a team to successfully scale up service when a Newtown, CT, Starbucks became a center for global media and the local community after a tragic shooting at an elementary school.\u003c\/li\u003e\n\u003cli\u003eHow Starbucks leaders implemented the flexible operating system by becoming immersed in the daily work of frontline partners -- baristas, cashiers, and support persons -- as they made espresso drinks, brewed coffee, steamed milk, heated sandwiches, restocked food, cleaned, replenished items, and interacted with customers.\u003c\/li\u003e\n\u003cli\u003eHow managers observed, timed, and mapped the steps required to do the frontline work and broke every task into timed components.\u003c\/li\u003e\n\u003cli\u003eHow point-of-sales data was combined with work components to create standardized routines or \"plays\" for every job so managers and partners could respond quickly and efficiently to surges in customer demand.\u003c\/li\u003e\n\u003cli\u003eHow task standardization and steady work cadences improved employee productivity and turnover, and customer satisfaction.\u003c\/li\u003e\n\u003cli\u003eHow the operating system supported Starbucks' initiative during the financial crisis to get back to its founding principles of people, community, and good coffee.\u003c\/li\u003e\n\u003cli\u003eHow the shift to robust standard work routines allowed managers at busy stores to take scheduled days off -- in a row without getting frantic calls from the store \u003c\/li\u003e\n\u003cli\u003eHow to implement, sustain, and spread this proven framework for a comprehensive continuous improvement system -- at a single location and throughout the organization.\u003c\/li\u003e\n\u003c\/ul\u003e\u003cp\u003e\u003cstrong\u003eSteady System Handles Restaurant Demand Fluctuations\u003c\/strong\u003e\u003c\/p\u003e\u003cp\u003eClear, concise, and actionable, \u003ci\u003e Steady Work\u003c\/i\u003e is a must-read for managers and executives in retail, restaurant, and service industries as well as continuous improvement professionals in any business. It explains in detail how a lean operating system solved a critical problem that every business faces, especially quick-service restaurants: How to steadily meet huge fluctuations in customer demand with the right levels of staff and product mix.\u003c\/p\u003e\u003cbr\u003e\u003cbr\u003e\u003cb\u003eAuthor:\u003c\/b\u003e \u003ca href=\"https:\/\/sureshotbooks-com.myshopify.com\/search?type=product%2Carticle%2Cpage\u0026amp;q=AUTH-4112641\"\u003eEmily Adams\u003c\/a\u003e, \u003ca href=\"https:\/\/sureshotbooks-com.myshopify.com\/search?type=product%2Carticle%2Cpage\u0026amp;q=AUTH-13268187\"\u003eKaren Gaudet\u003c\/a\u003e\u003cbr\u003e\u003cb\u003ePublisher:\u003c\/b\u003e Lean Enterprise Institute, Incorporated\u003cbr\u003e\u003cb\u003ePublished:\u003c\/b\u003e 01\/16\/2020\u003cbr\u003e\u003cb\u003ePages:\u003c\/b\u003e 122\u003cbr\u003e\u003cb\u003eBinding Type:\u003c\/b\u003e Paperback\u003cbr\u003e\u003cb\u003eWeight:\u003c\/b\u003e 0.38lbs\u003cbr\u003e\u003cb\u003eSize:\u003c\/b\u003e 9.02h x 5.98w x 0.26d\u003cbr\u003e\u003cb\u003eISBN13:\u003c\/b\u003e 9781934109601\u003cbr\u003e\u003cb\u003eISBN10:\u003c\/b\u003e 1934109606\u003cbr\u003e\u003cb\u003eBISAC Categories:\u003c\/b\u003e\u003cbr\u003e- \u003ca href=\"https:\/\/sureshotbooks-com.myshopify.com\/search?type=product%2Carticle%2Cpage\u0026amp;q=CAT-BUS\"\u003eBusiness \u0026amp; Economics\u003c\/a\u003e | \u003ca href=\"https:\/\/sureshotbooks-com.myshopify.com\/search?type=product%2Carticle%2Cpage\u0026amp;q=BISAC-BUS071000\"\u003eLeadership\u003c\/a\u003e\u003cbr\u003e\u003cp\u003e\u003ci\u003eThis title is not returnable\u003c\/i\u003e\u003cbr\u003e\u003c\/p\u003e","brand":"Lean Enterprise Institute, Incorporated","offers":[{"title":"Default Title","offer_id":42664652538093,"sku":"9781934109601","price":27.5,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0550\/8097\/6621\/products\/img_c0235147-585e-4336-9229-1603a5aab945.jpg?v=1649408396","url":"https:\/\/sureshotbooks.com\/products\/steady-work-9781934109601","provider":"SureShot Books Publishing LLC","version":"1.0","type":"link"}