{"product_id":"the-10-decision-how-small-change-pays-off-big","title":"The 10¢ Decision: How Small Change Pays Off Big","description":"\u003cp\u003eWhat Laurie Guest knows to be true about customer service is that many organizations think proper treatment of clients is common sense and that training isn't an issue. Unfortunately, leaders often believe that if they hire good people, their employees will know how to treat customers.\u003c\/p\u003e\u003cp\u003e\u003cbr\u003e WRONG. The basics must be taught, enforced, and reinforced to create the ultimate customer experience.\u003c\/p\u003e\u003cp\u003e\u003cbr\u003e In this short, easy-to-read book, Guest shares the insights she gained in each phase of her working life. During every endeavor, she remained committed to providing great service to every customer\/patient\/guest she encountered. She has also collected quite a few examples through the years that prove each of her points in a relatable fashion. \"The 10  Decision: How Small Change Pays Off Big\" shares 11 guiding principles of customer service, as well as techniques to attract and keep new customers in a way that doesn't have to cost a fortune.\u003c\/p\u003e\u003cp\u003e\u003cbr\u003e In each chapter, you'll find a lesson that takes a deeper dive into the attributes that can help you achieve great reviews and success simply by improving your guest encounter points.\u003c\/p\u003e\u003cbr\u003e\u003cbr\u003e\u003cb\u003eAuthor:\u003c\/b\u003e \u003ca href=\"https:\/\/sureshotbooks-com.myshopify.com\/search?type=product%2Carticle%2Cpage\u0026amp;q=AUTH-7305531\"\u003eLaurie Guest\u003c\/a\u003e\u003cbr\u003e\u003cb\u003ePublisher:\u003c\/b\u003e Windy City Publishers\u003cbr\u003e\u003cb\u003ePublished:\u003c\/b\u003e 07\/05\/2019\u003cbr\u003e\u003cb\u003ePages:\u003c\/b\u003e 192\u003cbr\u003e\u003cb\u003eBinding Type:\u003c\/b\u003e Paperback\u003cbr\u003e\u003cb\u003eWeight:\u003c\/b\u003e 0.58lbs\u003cbr\u003e\u003cb\u003eSize:\u003c\/b\u003e 9.02h x 5.98w x 0.41d\u003cbr\u003e\u003cb\u003eISBN13:\u003c\/b\u003e 9781941478813\u003cbr\u003e\u003cb\u003eISBN10:\u003c\/b\u003e 1941478816\u003cbr\u003e\u003cb\u003eBISAC Categories:\u003c\/b\u003e\u003cbr\u003e- \u003ca href=\"https:\/\/sureshotbooks-com.myshopify.com\/search?type=product%2Carticle%2Cpage\u0026amp;q=CAT-BUS\"\u003eBusiness \u0026amp; Economics\u003c\/a\u003e | \u003ca href=\"https:\/\/sureshotbooks-com.myshopify.com\/search?type=product%2Carticle%2Cpage\u0026amp;q=BISAC-BUS018000\"\u003eCustomer Relations\u003c\/a\u003e\u003cbr\u003e- \u003ca href=\"https:\/\/sureshotbooks-com.myshopify.com\/search?type=product%2Carticle%2Cpage\u0026amp;q=CAT-BUS\"\u003eBusiness \u0026amp; Economics\u003c\/a\u003e | \u003ca href=\"https:\/\/sureshotbooks-com.myshopify.com\/search?type=product%2Carticle%2Cpage\u0026amp;q=BISAC-BUS007000\"\u003eBusiness Communication | General\u003c\/a\u003e\u003cbr\u003e\u003cp\u003e\u003ci\u003eThis title is not returnable\u003c\/i\u003e\u003cbr\u003e\u003c\/p\u003e","brand":"Windy City Publishers","offers":[{"title":"Default Title","offer_id":42679383687405,"sku":"9781941478813","price":33.68,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0550\/8097\/6621\/products\/img_4d99b9b4-f685-46a8-b241-b5e1ef24113d.jpg?v=1649682597","url":"https:\/\/sureshotbooks.com\/products\/the-10-decision-how-small-change-pays-off-big","provider":"SureShot Books Publishing LLC","version":"1.0","type":"link"}