{"product_id":"the-compassionate-geek-mastering-customer-service-for-it-professionals-9780983660705","title":"The Compassionate Geek: Mastering Customer Service for IT Professionals","description":"\u003cp\u003e\u003cb\u003eNote: There is a newer version of this book available. Please look up ISBN 978-0983660736.\u003c\/b\u003e\u003c\/p\u003e\u003cp\u003eA real-world, plain-language how-to guide for delivering amazing customer service to end-users.\u003c\/p\u003e\u003cp\u003eNow in its second edition, \u003ci\u003e\u003cb\u003eThe Compassionate Geek\u003c\/b\u003e\u003c\/i\u003e was written by tech people for tech people. There are no frills, just best practices and ideas that actually work  Filled with practical tips, best practices, and real-world techniques, \u003ci\u003e\u003cb\u003eThe Compassionate Geek\u003c\/b\u003e\u003c\/i\u003e is a quick read with equally fast results.\u003c\/p\u003e \u003cp\u003eHere's what you'll find: \u003c\/p\u003e \u003cul\u003e \u003cli\u003eBest practices for communicating with email, including examples\u003c\/li\u003e \u003cli\u003eThe four intrinsic qualities of great service providers\u003c\/li\u003e \u003cli\u003eBest practices for communicating using chat and texting\u003c\/li\u003e \u003cli\u003eTen tips for being a good listener\u003c\/li\u003e \u003cli\u003eTwo practical ways to keep your emotions in check\u003c\/li\u003e \u003cli\u003eA flow chart for handling user calls\u003c\/li\u003e \u003cli\u003eWhat to do when the user is wrong\u003c\/li\u003e \u003cli\u003eHow to work with the different generations in the workplace\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003eAll of the information is presented in a straightforward style that you can understand and use right away. There's nothing \"foo-foo\", just down-to-earth tips and best practices learned from years of working with IT pros and end-users.\u003c\/p\u003e\u003cbr\u003e\u003cbr\u003e\u003cb\u003eAuthor:\u003c\/b\u003e \u003ca href=\"https:\/\/sureshotbooks-com.myshopify.com\/search?type=product%2Carticle%2Cpage\u0026amp;q=AUTH-5858716\"\u003ePaul R. Senness\u003c\/a\u003e, \u003ca href=\"https:\/\/sureshotbooks-com.myshopify.com\/search?type=product%2Carticle%2Cpage\u0026amp;q=AUTH-5420159\"\u003eDon R. Crawley\u003c\/a\u003e\u003cbr\u003e\u003cb\u003ePublisher:\u003c\/b\u003e Soundtraining Net\u003cbr\u003e\u003cb\u003ePublished:\u003c\/b\u003e 07\/19\/2013\u003cbr\u003e\u003cb\u003ePages:\u003c\/b\u003e 166\u003cbr\u003e\u003cb\u003eBinding Type:\u003c\/b\u003e Paperback\u003cbr\u003e\u003cb\u003eWeight:\u003c\/b\u003e 0.51lbs\u003cbr\u003e\u003cb\u003eSize:\u003c\/b\u003e 9.02h x 5.98w x 0.35d\u003cbr\u003e\u003cb\u003eISBN13:\u003c\/b\u003e 9780983660705\u003cbr\u003e\u003cb\u003eISBN10:\u003c\/b\u003e 0983660700\u003cbr\u003e\u003cb\u003eBISAC Categories:\u003c\/b\u003e\u003cbr\u003e- \u003ca href=\"https:\/\/sureshotbooks-com.myshopify.com\/search?type=product%2Carticle%2Cpage\u0026amp;q=CAT-PSY\"\u003ePsychology\u003c\/a\u003e | \u003ca href=\"https:\/\/sureshotbooks-com.myshopify.com\/search?type=product%2Carticle%2Cpage\u0026amp;q=BISAC-PSY013000\"\u003eEmotions\u003c\/a\u003e\u003cbr\u003e- \u003ca href=\"https:\/\/sureshotbooks-com.myshopify.com\/search?type=product%2Carticle%2Cpage\u0026amp;q=CAT-BUS\"\u003eBusiness \u0026amp; Economics\u003c\/a\u003e | \u003ca href=\"https:\/\/sureshotbooks-com.myshopify.com\/search?type=product%2Carticle%2Cpage\u0026amp;q=BISAC-BUS018000\"\u003eCustomer Relations\u003c\/a\u003e\u003cbr\u003e- \u003ca href=\"https:\/\/sureshotbooks-com.myshopify.com\/search?type=product%2Carticle%2Cpage\u0026amp;q=CAT-COM\"\u003eComputers\u003c\/a\u003e | \u003ca href=\"https:\/\/sureshotbooks-com.myshopify.com\/search?type=product%2Carticle%2Cpage\u0026amp;q=BISAC-COM032000\"\u003eInformation Technology\u003c\/a\u003e\u003cbr\u003e\u003cbr\u003e\u003cp\u003e\u003cb\u003eAbout the Author\u003c\/b\u003e\u003cbr\u003eDon R. Crawley, Linux+ and IPv6 Silver Engineer invested his 35 years of workplace experience and 15 years as a technical trainer in The Compassionate Geek. Don is also the author of the Accidental Administrator series of technical books for IT pros. His unique perspective is that of both a tech-person and a successful business owner and manager. Paul R. Senness, MBA brings the experiences of a 24 year career as a Naval Aviator including Director of Operations at a major Naval Air Station, and 12 years as a consultant to his work today as a leading independent business writer, trainer and speaker. As co-author of this book, Paul now brings his unique perspectives to the IT community.\u003c\/p\u003e\u003cp\u003e\u003ci\u003eThis title is not returnable\u003c\/i\u003e\u003cbr\u003e\u003c\/p\u003e","brand":"Soundtraining Net","offers":[{"title":"Default Title","offer_id":44542595039469,"sku":"9780983660705","price":31.25,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0550\/8097\/6621\/products\/img_abe8e373-cd16-4a0b-987a-be0f539f0c06.jpg?v=1701529497","url":"https:\/\/sureshotbooks.com\/products\/the-compassionate-geek-mastering-customer-service-for-it-professionals-9780983660705","provider":"SureShot Books Publishing LLC","version":"1.0","type":"link"}