Descripción
The president and CEO of Scandinavia Airlines (SAS) shows how to adapt to the new customer-driven economy.
Author: Jan Carlzon
Publisher: Harper Business
Published: 02/15/1989
Pages: 160
Binding Type: Paperback
Weight: 0.28lbs
Size: 7.96h x 5.29w x 0.42d
ISBN13: 9780060915803
ISBN10: 0060915803
BISAC Categories:
- Transportation | Aviation | General
- Business & Economics | Corporate & Business History | General
- Business & Economics | Customer Relations