Breakthrough: What Cabin Crew Can Teach You About Leadership, Teamwork and Customer Contact

Managers, employees, and customers meet in the limited space of an aircraft. They interact and encounter conflicts such as those found in other areas of the world of work. How the interaction takes place strongly depends on the skills and performance of the cabin crew, who at best must anticipate and de-escalate challenges and at worst solve them immediately and without help from the outside. This calls for the highest level of personal and interpersonal competence-with all the consequences. So what can managers and employees learn from the setting on board? Each chapter begins with exciting real-life stories that happened at a certain latitude and longitude and an altitude of thirty thousand feet. The reader directly recognizes parallels to his or her life, tracks down problems faster in the future, and finds new solutions. If you want to increase your professional and personal effectiveness, this book is a must-read for you.

Author: Thomas Gelmi
Publisher: iUniverse
Published: 03/28/2019
Pages: 204
Binding Type: Paperback
Weight: 0.62lbs
Size: 9.00h x 6.00w x 0.43d
ISBN13: 9781532071270
ISBN10: 1532071272
BISAC Categories:
- Business & Economics | Development | Sustainable Development

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