Description
What is a help desk? A help desk is a department within a company that responds to user's technical questions. Most large companies have help desks to answer user questions. Questions and answers can be delivered by telephone, e-mail, BBS or fax. This guide should help readers build, improve or maintain a successful help desk. The resource details a step by step methodology for help desk implementation and continous improvement, including tools, tips and techniques to make the help desk more efficient. The author shows how to select, implement and utilise new technology for help desks such as web based help desks, electronic display boards and call management packages. The guide also gives real life examples that demonstrate the successes and failures involved in creating and maintaining a help desk.
Author: Bob Wooten
Publisher: McGraw-Hill/Osborne Media
Published: 04/26/2001
Pages: 583
Binding Type: Paperback
Weight: 2.25lbs
Size: 9.20h x 7.56w x 1.26d
ISBN13: 9780072132373
ISBN10: 007213237X
BISAC Categories:
- Computers | Management Information Systems
- Computers | Computer Science
- Business & Economics | Entrepreneurship
Author: Bob Wooten
Publisher: McGraw-Hill/Osborne Media
Published: 04/26/2001
Pages: 583
Binding Type: Paperback
Weight: 2.25lbs
Size: 9.20h x 7.56w x 1.26d
ISBN13: 9780072132373
ISBN10: 007213237X
BISAC Categories:
- Computers | Management Information Systems
- Computers | Computer Science
- Business & Economics | Entrepreneurship
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