Description
Learn how conflict is created, how to respond to it, and how to manage it more effectively so that your team can get back to doing what it does best: producing top results for your organization.
From mild disagreements to major personnel blowouts, conflict in the workplace is unavoidable. Conflict 101 employs research, humor, and relatable anecdotes to help readers more deeply understand:
- what it takes to build trust,
- harness negative emotions,
- encourage apologies and forgiveness,
- use a solution-seeking approach,
- and say what needs to be said in the workplace to move past conflicts.
Whether it's a fight over resources, a disagreement about how to get things done, or an argument stemming from perceived differences in identities or values, the manager's role is to navigate relationships, build compromises, and encourage better collaboration.
In doing so, you'll not only become a stronger manager--you'll build a much stronger team.
Author: Susan H. Shearouse
Publisher: Amacom
Published: 05/11/2011
Pages: 272
Binding Type: Paperback
Weight: 0.85lbs
Size: 8.90h x 5.90w x 0.70d
ISBN13: 9780814417119
ISBN10: 0814417116
BISAC Categories:
- Business & Economics | Decision Making & Problem Solving
- Family & Relationships | Conflict Resolution
- Business & Economics | Management | General
About the Author
SUSAN H. SHEAROUSE has served as Executive Director of the National Conference on Peacemaking and Conflict Resolution and on the Advisory Board of the Institute for Conflict Analysis and Resolution at George Mason University. Her clients have included Lockheed Martin, Philip Morris, the IRS, the US Environmental Protection Agency, the US Army Corps of Engineers, and many others.
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