Customer Service for Professionals in Health Care: Key Behaviors That Enhance the Patient and Family Experience

Providing great customer service in healthcare is an ongoing challenge. This short book is a terrific guide to customer service essentials for front line staff. Rich with interactive exercises and self-help tools, staff become clearer on the Sixteen House Rules of Customer Service. They also raise their awareness of their own current behavior compared to the behaviors that reflect great customer service. This booklet makes a great recognition gift and support for individual coaching or staff development with groups. Customer Service has the concrete skills that can lead you and your team to significant progress.

Author: Wendy Leebov Ed D.
Publisher: Createspace Independent Publishing Platform
Published: 10/29/2012
Pages: 64
Binding Type: Paperback
Weight: 0.20lbs
Size: 8.80h x 5.80w x 0.30d
ISBN13: 9781479364053
ISBN10: 1479364053
BISAC Categories:
- Business & Economics | Total Quality Management

About the Author
President and CEO of Leebov Golde Group, Wendy Leebov is a passionate advocate for creating healing environments for patients, families, and the entire healthcare team. Together with the Leebov Golde Team, she provides high-impact consulting services, supporting healthcare organizations with culture change strategies, training and tools for enhancing the patient and employee experience. With 30 + years of experience and extraordinary skills in communication, training design and delivery, Wendy is known for making hard skills learnable and motivating people to stretch and apply skills that set them apart. Wendy has written more than twelve books for health care, as well as developed her groundbreaking video-based training-The Patient Experience Skill Building System.

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