Excellent Customer Service: How To Build a Customer Service Culture in a Retail Environment

In ten easy chapters the author explains how to successfully build a culture of excellent customer service in a retail environment. This book begins with hiring and ends with measuring the results. Learn to keep it simple, focus on what counts, engage your associates and lead the team by example. This book will define the culture and teach you how to deliver it.

Author: E. J. Bones
Publisher: Createspace Independent Publishing Platform
Published: 08/22/2013
Pages: 118
Binding Type: Paperback
Weight: 0.27lbs
Size: 7.99h x 5.00w x 0.25d
ISBN13: 9781491273197
ISBN10: 1491273194
BISAC Categories:
- Business & Economics | Leadership

This title is not returnable