Helpdesk Habits: Become a helpdesk superhero and make yourself indispensable. Paperback Independently Published
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Helpdesk Habits: Become a helpdesk superhero and make yourself indispensable. Paperback Independently Published

Helpdesk Habits: Become a helpdesk superhero and make yourself indispensable.

Independently Published
Price:
$17.48

Description

Mark Copeman is a serial entrepreneur and was co-founder of Customer Thermometer, the customer satisfaction tool. He has spent two decades developing customer relationships, building a helpdesk and working with 100's of customer service organisations across the world.

During this time, he has discovered the single most important ingredient to delivering exceptional customer service - habit creation and embedding.

Mark's formula for success will not only transform how you work, but will also make you a happier and more successful customer service professional.

Through his unique framework, he shows you how to create and embed 50 new habits, transforming how you deliver customer service, whether by phone, email or chat.

  • Learn the importance of harnessing habits
  • Develop the right attitude towards your role
  • Understand the importance of human customer service
  • Learn how to communicate effectively
  • See how tiny adjustments in phrasing can win the day
  • Become skilled in empathy and rapport
  • Be assured it's OK to have a personality

    • Read and implement with your team today and turn your helpdesk into a feature, not an overhead.



    Author: Mark Copeman
    Publisher: Independently Published
    Published: 01/08/2019
    Pages: 188
    Binding Type: Paperback
    Weight: 0.49lbs
    Size: 8.50h x 5.50w x 0.40d
    ISBN13: 9781729416891
    ISBN10: 1729416896
    BISAC Categories:
    - Business & Economics | Business Communication | General

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