How to Tell Anyone Anything: Breakthrough Techniques for Handling Difficult Conversations at Work

Drawing from the latest in psychology on how best to connect with others, How to Tell Anyone Anything steers readers away from the common mistake of providing feedback by focusing on what's wrong and shows them instead how to provide clear, constructive positive messages that create real behavior and performance change. You'll learn how to be more candid, prioritize relationships, ask important questions, reframe difficult messages, control your emotions, and--just as important--be graceful when you're on the receiving end of difficult feedback. Complete with illuminating examples and a unique step-by-step process, the book gives readers powerful insight into how we all react naturally to criticism--and how to transform interactions that might become verbal tugs-of-war into collaborative problem-solving sessions. No one likes to be criticized. How to Tell Anyone Anything teaches the communication skills needed to successfully get the message across while keeping feelings and relationships intact.

Author: Richard Gallagher
Publisher: Amacom
Published: 06/01/2009
Pages: 240
Binding Type: Paperback
Weight: 0.85lbs
Size: 8.96h x 6.38w x 0.56d
ISBN13: 9780814410158
ISBN10: 0814410154
BISAC Categories:
- Business & Economics | Business Communication | General
- Business & Economics | Conflict Resolution & Mediation
- Business & Economics | Workplace Culture

About the Author
Richard S. Gallagher is a popular corporate trainer and public speaker who specializes in the mechanics of workplace culture and communication. He is the author of several books including Great Customer Connections (978-0-8144-7308-5) and What to Say to a Porcupine (978-0-8144-1055-4).

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