IT Service Management: Support for your ITSM Foundation exam

Whether you're preparing for your service management foundation exam, or simply want to understand service management better, this new edition of our popular book covers the latest thinking and provides you with a comprehensive, practical introduction to IT service management. Building on their collective, extensive service management experience, the authors of this book walk you through essential concepts including the service lifecycle, processes, functions and roles and illustrate these with real-life examples. With this book you'll quickly gain understanding of the basic principles, terminology and benefits of service management.-- 'The no-nonsense approach of this book appeals to me. Straight-shooting description, examples and advice from experienced guys.' Rob England, The IT Skeptic (review of previous edition)-- 'This is absolutely a valuable source of information.' Erkan Karagulmez, SAP Consultant, CGI Belgium (review of previous edition)

Author: John Sansbury, Ernest Brewster, Aidan Lawes
Publisher: BCS, the Chartered Institute for IT
Published: 03/21/2016
Pages: 226
Binding Type: Paperback
Weight: 0.81lbs
Size: 9.61h x 6.69w x 0.48d
ISBN13: 9781780173184
ISBN10: 1780173180
BISAC Categories:
- Computers | System Administration | General
- Business & Economics | Information Management
- Business & Economics | Infrastructure

About the Author
Dr Ernest Brewster is a champion of ITIL Service Management. Richard Griffiths is an ITIL trainer. Aidan Lawes is an authority on service management and co-authored ISO/IEC 20000. John Sansbury is a principal consultant and head of practice for service management.

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