Keeping Score: Using the Right Metrics to Drive World-Class Performance

In Keeping Score, the author contends that metrics must be all-encompassing. They must focus not just on the present, but need to consider the past and future. They also must consider the needs of all participants, including customers, shareholders, and employees. Still one must know exactly what to measure, as measuring everything can be more damaging than measuring nothing. Taking a balanced Baldrige approach, this book shows how to evaluate current approaches to measurement and pinpoint false measurements. It covers the selection of financial metrics, ways to measure employee and customer satisfaction, and methods to track performance and measure quality.

Author: Mark Graham Brown
Publisher: Productivity Press
Published: 10/30/2006
Pages: 224
Binding Type: Paperback
Weight: 0.68lbs
Size: 8.98h x 6.32w x 0.45d
ISBN13: 9781563273551
ISBN10: 1563273551
BISAC Categories:
- Business & Economics | Production & Operations Management
- Business & Economics | Quality Control
- Business & Economics | Industries | Manufacturing

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