Description
Whether it's a disagreement between colleagues, a dispute with management or large-scale industrial action, conflict at work is a perennial problem for organizations, their people and profits.
The second edition of Managing Conflict shows HR professionals how to tackle these problems by not only resolving current issues, but also preventing future instances of conflict. It includes the latest research and case studies showing how conflict management has been impacted by hybrid working models and digitalization. There are also updates to reflect how resolution is a driver of trust in organizations, enabling people to disagree more constructively in a safe environment. This book covers the causes and costs of conflict, the impact of the psychological contract and the legal framework for managing workplace disputes both in the UK and internationally. It shows how to design a conflict management strategy, develop a formal resolution process and engage stakeholders and training managers in resolution and mediation skills. Packed with best practice examples from organizations such as Tesco, Burberry and Nationwide Building Society as well as conflict resolution resources and toolkits, this book is essential reading for all HR professionals looking to resolve conflict in the workplace.Author: David Liddle
Publisher: Kogan Page
Published: 10/31/2023
Pages: 320
Binding Type: Paperback
Weight: 0.99lbs
Size: 9.21h x 6.14w x 0.87d
ISBN13: 9781398609457
ISBN10: 1398609455
BISAC Categories:
- Business & Economics | Human Resources & Personnel Management
- Business & Economics | Organizational Development
- Business & Economics | Organizational Behavior
About the Author
David Liddle is the CEO of the TCM Group and president of the Institute of Organizational Dynamics (IOD). He is a recognised leader in the areas of conflict resolution, cultural change, and transformational leadership. Based in London, UK, in 2021 he was named as one of the Most Influential HR Thinkers by HR Magazine and has been featured on the Thinkers50 Radar for 2022.