Facility Verification
Please verify the inmate's facility before purchasing.
OR
This Publication is Restricted at this Facility.
Description
The president and CEO of Scandinavia Airlines (SAS) shows how to adapt to the new customer-driven economy.
Author: Jan Carlzon
Publisher: Harper Business
Published: 02/15/1989
Pages: 160
Binding Type: Paperback
Weight: 0.28lbs
Size: 7.96h x 5.29w x 0.42d
ISBN13: 9780060915803
ISBN10: 0060915803
BISAC Categories:
- Transportation | Aviation | General
- Business & Economics | Corporate & Business History | General
- Business & Economics | Customer Relations