Obtaining Value from Big Data for Service Delivery

Big data is an emerging phenomenon that has enormous implications and impacts upon business strategy, profitability, and process improvements. All service systems generate big data these days, especially human-centered service systems. It has been characterized as the collection, analysis and use of data characterized by the five Vs: volume, velocity, variety, veracity, and value (of data). This booklet will help middle, senior, and executive managers to understand what big data is; how to recognize, collect, process, and analyze it; how to store and manage it; how to obtain useful information from it; and how to assess its contribution to operational, tactical, and strategic decision-making in service-oriented organizations.

Author: Stephen H. Kaisler, Frank Armour, J. Alberto Espinosa
Publisher: Business Expert Press
Published: 12/21/2015
Pages: 188
Binding Type: Paperback
Weight: 0.61lbs
Size: 9.00h x 6.00w x 0.43d
ISBN13: 9781631572227
ISBN10: 1631572229
BISAC Categories:
- Business & Economics | Industries | Service

About the Author
Stephen H. Kaisler is consultant at SHK & Associates and adjunct professor of engineering at George Washington University. He has focused his efforts on Big Data and analytics, and enterprise architecture. He has published over 45 papers and 11 books on varied subjects such as Big Data and Historical Computing Machines.