Perfect Phrases for Conflict Resolution: Hundreds of Ready-To-Use Phrases for Encouraging a More Productive and Efficient Work Environment by Polsky, Lawrence
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Perfect Phrases for Conflict Resolution: Hundreds of Ready-To-Use Phrases for Encouraging a More Productive and Efficient Work Environment by Polsky, Lawrence

Perfect Phrases for Conflict Resolution: Hundreds of Ready-To-Use Phrases for Encouraging a More Productive and Efficient Work Environment

McGraw-Hill Companies
Price:
$17.85

Description

THE RIGHT PHRASE FOR EVERY SITUATION . . . EVERY TIME

Conflict in the workplace is inevitable. When you have the right words and phrases at your command, you can quickly resolve any disagreement--and prevent it from spreading into an uncontrollable fire.

Perfect Phrases for Conflict Resolution has hundreds of ready-to-use phrases, dialogs, and practice scripts to help you rise above the conflict and focus on solving the problem, whether it's with an employee, boss, customer, supplier, or coworker. This handy, quick-reference guide provides effective language for dealing with:

  • A micromanaging supervisor
  • An underperforming employee
  • A peer's disruptive work habits
  • Unreasonable or unethical customer requests
  • Abrupt, rude, and unprofessional coworkers


Author: Lawrence Polsky, Antoine Gerschel
Publisher: McGraw-Hill Companies
Published: 06/07/2011
Pages: 176
Binding Type: Paperback
Weight: 0.39lbs
Size: 8.00h x 5.05w x 0.46d
ISBN13: 9780071756167
ISBN10: 0071756167
BISAC Categories:
- Business & Economics | Business Communication | Meetings & Presentations
- Family & Relationships | Conflict Resolution
- Business & Economics | Management | General

About the Author

Lawrence Polsky and Antoine Gerschel are managing partners at PeopleNRG, a consultancy firm in Princeton, NJ, that leads teams through change. They are the authors of Perfect Phrases for Communicating Change.

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