Perfect Phrases for Dealing with Difficult People: Hundreds of Ready-To-Use Phrases for Handling Conflict, Confrontations and Challenging Personalitie


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Description

Perfect Phrases for the Right Situation, Every Time

Whether it's hiring employees or creating teams, the Perfect Phrases series has the tools for precise, effective communication in any situation. With Perfect Phrases books, you have all the phrases you need to get things done, right at your fingertips



Author: Susan Benjamin
Publisher: McGraw-Hill Companies
Published: 09/06/2007
Pages: 240
Binding Type: Paperback
Weight: 0.53lbs
Size: 8.04h x 5.06w x 0.57d
ISBN13: 9780071493048
ISBN10: 0071493042
BISAC Categories:
- Business & Economics | Business Communication | General
- Business & Economics | Training

About the Author

Susan F. Benjamin is a communications consultant and the author of 5 books, including Words at Work. Her articles on language-related issues have appeared in USA Today, Philadelphia Inquirer, and New York Daily News.