Description
The Right Phrase for Every Situation . . . Every Time
Communication is the single most important skill for excelling as a manager. What you say and how you say it sets the tone for your department and your entire organization.
Perfect Phrases for Managers and Supervisors, second edition, has been completely revised to help you communicate in today's workplace, where collaboration, cooperation, and personalization are critical to building an efficient, productive work environment. Learn the most effective language for:
- Setting a tone of mutual trust and respect
- Dealing with difficult employees and delicate problems
- Conducting interviews and performance reviews
- Empowering your people
- Disciplining workers or terminating employment
Author: Meryl Runion
Publisher: McGraw-Hill Companies
Published: 07/09/2010
Pages: 208
Binding Type: Paperback
Weight: 0.44lbs
Size: 7.98h x 5.12w x 0.51d
ISBN13: 9780071742313
ISBN10: 007174231X
BISAC Categories:
- Business & Economics | Business Communication | General
- Business & Economics | Leadership
- Business & Economics | Training
About the Author
Meryl Runion is president and CEO of SpeakStrong, Inc., and a Certified Speaking Professional.