Technical Knowledge for Service Advisors

Service advisors have the most difficult job in the automotive service industry...and that's without knowing anything about the technical aspects of an automobile. Being able to understand the basics of what a technician is telling them, and then being able to relay that information in simple, easy-to-understand terms to a customer are critical to a successful sale. This book describes basic vehicle systems, common problems, and frequent repairs in a manner that applies directly to the service advisor's job.

Author: Gregory Marchand
Publisher: Createspace Independent Publishing Platform
Published: 01/30/2015
Pages: 48
Binding Type: Paperback
Weight: 0.30lbs
Size: 11.02h x 8.50w x 0.10d
ISBN13: 9781507797624
ISBN10: 1507797621
BISAC Categories:
- Education | Adult & Continuing Education

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