Telephone Sales for Dummies

Nearly 100 million Americans (one out of three) purchase goods and services over the phone each year. Telephone Sales For Dummies shows both new and seasoned sales reps, from realtors, insurance agents to telemarketers, how to create pre-call plans and effectively prospect via the phone. Packed with techniques, scripts, and dialogues, this hands-on, interactive guide assists readers with making cold calls, warm calls, and referral calls, helping them plan and execute openings to create interesting dialogue; ask key questions; develop persuasive presentation techniques; work within the No Call Law parameters; leave effective and enticing voicemails that get results; get past screeners and get quality referrals; find hot leads; and create callback scripts that close the sale.

Author: Dirk Zeller
Publisher: John Wiley & Sons
Published: 12/01/2007
Pages: 288
Binding Type: Paperback
Weight: 0.79lbs
Size: 9.18h x 6.28w x 0.64d
ISBN13: 9780470168363
ISBN10: 0470168366
BISAC Categories:
- Business & Economics | Sales & Selling | General

About the Author
Dirk Zeller specializes in training and coaching sales people and speaks regularly at industry events. He is the author of the bestselling Success As a Real Estate Agent For Dummies.