The Big Book of Customer Service Training Games

Help your employees to excel in dealing with the public with this stimulating, fun-filled collection of customer service training games. Designed not only to teach important skills but also to spark enthusiasm and a high level of involvement in the participants, these games utilize entertaining and instructive techniques such as role-playing, charades, brainstorming, and debate. As a result of these exercises, employees will learn how to create a rapport with the customer, how to focus on the unique needs of individual customers, how to maintain a positive attitude, and more.

Author: Peggy Carlaw, Vasudha Deming
Publisher: McGraw-Hill Companies
Published: 09/22/1998
Pages: 224
Binding Type: Paperback
Weight: 0.88lbs
Size: 9.24h x 7.34w x 0.59d
ISBN13: 9780070779747
ISBN10: 0070779740
BISAC Categories:
- Business & Economics | Training
- Business & Economics | Human Resources & Personnel Management
- Business & Economics | Customer Relations

About the Author
Peggy Carlaw is the founder and president of Impact Learning Systems International, a training and consulting company based in California. Vasudha Kathleen Deming is an instructional designer and training consultant specializing in customer service and technical support.

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