Description
Rated by Fortune Magazine as one of the best management books of 1991, this instant business classic and bestseller is now recognized as the Bible of customer service.
Author: R. C. Whiteley
Publisher: Basic Books
Published: 03/31/1993
Pages: 320
Binding Type: Paperback
Weight: 1.10lbs
Size: 8.90h x 5.90w x 0.80d
ISBN13: 9780201608137
ISBN10: 0201608138
BISAC Categories:
- Business & Economics | Management | General
- Business & Economics | Customer Relations
- Business & Economics | Corporate & Business History | General
Author: R. C. Whiteley
Publisher: Basic Books
Published: 03/31/1993
Pages: 320
Binding Type: Paperback
Weight: 1.10lbs
Size: 8.90h x 5.90w x 0.80d
ISBN13: 9780201608137
ISBN10: 0201608138
BISAC Categories:
- Business & Economics | Management | General
- Business & Economics | Customer Relations
- Business & Economics | Corporate & Business History | General
About the Author
Richard C. Whiteley, one of the world's most sought-after speakers on the subject of customer service, is Vice Chairman and cofounder of The Forum Corporation, America's leading experts on customer-focused quality.