The Empathy Factor: Your Competitive Advantage for Personal, Team, and Business Success

Building on the latest research in brain science, emotional intelligence, and organizational theory, an award-winning communication and organizational strategist answers questions about the true definition of empathy. This groundbreaking exploration into business productivity and office management offers both real-world insights and practical ways to build transformative empathy skills organization-wide. It shows how learning about and teaching empathy in the workplace can improve productivity, innovation, and profitability. The guide also provides an innovative framework to help leaders meet the six universal needs of the organization itself while also respecting those of individual employees and customers.

Author: Marie R. Miyashiro
Publisher: PuddleDancer Press
Published: 10/01/2011
Pages: 256
Binding Type: Paperback
Weight: 0.95lbs
Size: 9.00h x 6.00w x 0.70d
ISBN13: 9781892005250
ISBN10: 1892005255
BISAC Categories:
- Psychology | Interpersonal Relations
- Business & Economics | Business Communication | General
- Business & Economics | Organizational Development

About the Author
Marie R. Miyashiro is the founder and president of Elucity Network, Inc., an empathy-based consulting and training firm. She has consulted with Fortune 500 companies, small businesses, nonprofits, universities, and government agencies in the United States and Asia. She lives in Tucson, Arizona. Jerry Colonna is a certified professional coach helping clients make changes to their careers to improve their performance and satisfaction. He is a former venture capitalist, cofounded Flatiron Partners, and is a former partner with J.P. Morgan Partners, the private-equity arm of J.P. Morgan Chase. He was named to Upside Magazine's list of the "100 Most Influential People of the New Economy." He lives in Port Washington, New York.