The Three Books of Business: An insightful and concise guide to improve the Customer Service Representative, Sales Professional, and Manager within

Recently updated for 2018. The Three Books of Business Goals are to increase productivity by way of improving call quality, increasing sales, and elevating management effectiveness. It strives to bring a people-oriented and service approach to the business world. Finally, it wants to increase a self appreciation to what you do. Roger is an award winning professional with a proven track record. This book is also recommended to anyone dealing with people in their daily duties.

Author: Roger Reynold Klass
Publisher: Createspace Independent Publishing Platform
Published: 09/21/2012
Pages: 180
Binding Type: Paperback
Weight: 0.42lbs
Size: 7.99h x 5.24w x 0.38d
ISBN13: 9781479220403
ISBN10: 147922040X
BISAC Categories:
- Business & Economics | Skills

About the Author
Roger Klass has spent over half his business career in the Fortune 100 Realm, with over 27 years in the transportation industry. The first nine years were in customer service where he won numerous awards, including The Customer Satisfaction Award in Fiscal Year (FY) 1996, a select accolade given to those providing outstanding customer service. He attained International Customer Service Representative of the Year in FY '95. Awards followed his years in Field Sales, including Account Executive of the Year for his Region in FY 2001, AE Supplier of the Year given by one of his largest customers in 2004, and President's Club in FY 2008 and FY 2012. Roger also has management experience in the newspaper industry and supervisory experience in the health club field.

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