Topsight 2.0: A Guide to Studying, Diagnosing, and Fixing Information Flow in Organizations

Topsight-the overall understanding of the big picture-is hard to achieve in organizations. There's too much going on, too many moving pieces. But without topsight, we have a hard time figuring out how information circulates, where it gets stuck, and how we can get it unstuck.

Topsight is hard to get-but you can get it. I know: I've been achieving topsight into various organizations for over 20 years. Along the way, I've developed an approach in which I gather clues, confirm details, model social interactions, and use all of these to systematically achieve topsight. Read this book and you'll learn how to

• design a field study at your organization
• convince your organization and individuals to take part in the field study
• conduct the field study, collecting solid data
• characterize the data you collect
• analyze the data using several different models, providing insights into systemic issues that haven't yet been understood within the organization
• present your findings and recommend ways to solve those systemic issues
• codesign workflow and tools with the individuals who will use them

Author: Clay Spinuzzi
Publisher: Createspace Independent Publishing Platform
Published: 03/13/2018
Pages: 414
Binding Type: Paperback
Weight: 0.94lbs
Size: 8.00h x 5.25w x 0.85d
ISBN13: 9781981360741
ISBN10: 1981360743
BISAC Categories:
- Social Science | General

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