Description
You hate waiting in line or on the phone for customer service. There have been plenty of books about customer service, that all seem to offer "secrets" to improve customer service. This is not that book. I instead want to focus on Why customer Service is so broken and give you the secrets to get around it. Customer service is bad by design. Your bad customer service is not random, it is intentional. Customer Service is universally terrible, this is not an opinion. You do not have to believe me, I am saying it is raining outside and you can simply look out the window.
I spent two decades helping dozens of your favorite brands with customer service. You will laugh, get mad all over again at some of the conversations I have had with executives around customer service. I name names, expose Customer Service nightmares from Travel, to Cable, Walmart, fast food and so much. I also provide you with how to get around bad service and offer radical thinking to reset customer service.
Author: Amas Tenumah
Publisher: Bien LLC
Published: 12/25/2021
Pages: 102
Binding Type: Paperback
Weight: 0.37lbs
Size: 8.50h x 5.50w x 0.28d
ISBN13: 9781087988559
ISBN10: 1087988551
BISAC Categories:
- Business & Economics | Customer Relations
This title is not returnable