Description
Service quality involves a comparison of expectations with performance. According to Lewis and Booms (1983) service quality is a measure of how well a delivered service matches the customer's expectations.
Generally the customer is requesting a service at the service interface where the service encounter is being realized, and then the service is being provided by the provider and in the same time delivered to or consumed by the customer.
The main reason to focus on quality is to meet customer needs while remaining economically competitive in the same time. This means satisfying customer needs is very important for the enterprises survive. The outcome of using quality practices.
Author: Shergill Sarabjit Singh S
Publisher: Independent Author
Published: 02/04/2023
Pages: 108
Binding Type: Paperback
Weight: 0.37lbs
Size: 9.00h x 6.00w x 0.26d
ISBN13: 9781805249863
ISBN10: 180524986X
BISAC Categories:
- Business & Economics | Investments & Securities | Stocks
- Education | General