Description
Change management is about the control of all changes that have an effect on IT services. This ranges from changes in IT architecture, processes and tools to metrics and documentation. Managing these changes properly helps organisations maintain their service levels and business operations. This practical book describes the role of change manager in depth, including purpose, typical responsibilities and required skills. Change management methods, techniques, useful tools and relevant standards and frameworks are also covered, and career progression opportunities are discussed.
Author: Tracey Torble
Publisher: BCS, the Chartered Institute for IT
Published: 07/29/2019
Pages: 248
Binding Type: Paperback
Weight: 0.55lbs
Size: 7.81h x 5.06w x 0.53d
ISBN13: 9781780174648
ISBN10: 1780174640
BISAC Categories:
- Computers | System Administration | General
- Business & Economics | Careers | General
- Business & Economics | Infrastructure
About the Author
Tracey Torble is a freelance IT service management consultant and learning designer. She has worked in a variety of organisations in the public and private sectors helping service desk, support and other staff to embrace good practice, including change management. Tracey is a member of the T level panel for Digital Support and Services.
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