The Baptist Health Care Journey to Excellence: Creating a Culture That WOWs!

This crystal-clear book offers to any who will listen invaluable, detailed guidance on how and why to move toward a true culture of excellence in hospital care. It isn't easy, but, as their results show, it's a journey well worth taking.--Donald M. Berwick, MD, president and CEO, Institute for Healthcare Improvement

The Baptist Health Care Journey to Excellence presents tested principles and best practices to help improve your corporate culture and customer satisfaction, which will lead to loyalty, stability, sustained productivity, and profitability in your own organization. Order your copy today

Author: Al Stubblefield
Publisher: Wiley
Published: 11/30/2004
Pages: 225
Binding Type: Hardcover
Weight: 1.05lbs
Size: 9.24h x 6.36w x 0.88d
ISBN13: 9780471708902
ISBN10: 0471708909
BISAC Categories:
- Business & Economics | Motivational
- Medical | Health Care Delivery
- Business & Economics | Management | General

About the Author

AL STUBBLEFIELD is President and CEO of Baptist Health Care Corporation--a position he has held since 1999 (he has been with the company since 1985). He is on the board of directors of the American Hospital Association, VHA Southeast, and the Health Research and Educational Trust, and is Chairman of the Regional Policy Board 4. Stubblefield is also a Fellow of the American College of Healthcare Executives and has served on the board of the Florida Hospital Association.

BAPTIST HEALTH CARE's (BHC) flagship organization, Baptist Hospital, Inc., was the winner of the 2003 Malcolm Baldrige National Quality Award. BHC has created the Baptist Health Care Leadership Institute, which provides custom designed consulting and training services that help organizations develop and sustain a culture that strives for performance excellence and achieves high levels of customer and employee satisfaction. Find out more at ebaptisthealthcare.org and baptistleadershipinstitute.org.

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