Unlocking Public Value: A New Model for Achieving High Performance in Public Service Organizations

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A new approach to understanding and improving performance and public value

This book presents the Public Service Value Model-an innovative, rigorous approach to defining public outcomes and quantifying results-to help readers understand and improve public service delivery. Filled with in-depth insight and expert advice, this guide will arm public service managers-whether in government, nonprofit, or even for-profit organizations-with a practical framework that can be used to define outcomes and manage trade-offs in public service delivery.

Martin Cole (Hartford, CT) is Group Chief Executive of Accenture's Government Operating Group. Greg Parston (London, UK) is Executive Director of the Accenture Institute for Public Service Value.

Author: Martin Cole, Greg Parston
Publisher: Wiley
Published: 09/01/2006
Pages: 208
Binding Type: Hardcover
Weight: 0.84lbs
Size: 9.10h x 6.34w x 0.83d
ISBN13: 9780471959458
ISBN10: 0471959456
BISAC Categories:
- Business & Economics | Nonprofit Organizations & Charities | General
- Business & Economics | Government & Business

About the Author

MARTIN COLE is Group Chief Executive of Accenture's Government operating group. He is also a member of Accenture's Executive Leadership Team. Mr. Cole was profiles in the April 2004 issue of Consulting Magazine as one of the IT industry's top six power brokers. He was also a recipient of the 2002 Computerworld Top 100 IT Leaders award.

GREG PARSTON is Director of the Accenture Institute for Public Service Value. He has extensive experience in the public, private and not-for-profit sectors as an entrepreneur, executive director and manager. Dr. Parston has consulted widely on governance, leadership, strategy and change in public services.

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