Contact Us! Coursebook with Audio CD: Call Center English Skills [With CD (Audio)]

CONTACT US develops high-end professional English language communication skills for the BPO industry. The Coursebook contains 10 units with a total of 100 hours of motivating and highly relevant training material. The units are based on real calls taken from a cross-section of industries. The units need not be completed in sequence nor in full; the course is designed to allow trainers and students to use materials flexibly from the book according to their needs.

Author: Jane Lockwood, Hayley McCarthy
Publisher: Cambridge University Press
Published: 11/10/2009
Pages: 136
Binding Type: Paperback
Weight: 0.92lbs
Size: 11.50h x 8.20w x 0.20d
ISBN13: 9780521124737
ISBN10: 0521124735
BISAC Categories:
- Foreign Language Study | English as a Second Language